Head of Software Development Practice
+7 (495) 974-22-74 ext.6279SStrelkov@croc.ru
Head of E-Government Practice
+7 (495) 974-22-74 firstname.lastname@example.org
Digital government is becoming an ever more common and vital part of everyday modern life. Digital government services such as automatic payment of utility bills and penalties, online doctor appointments, and submission of judicial documents from home eliminate queuing and delays, simplify the lives of ordinary citizens, and provide new opportunities for public management development.
CROC offers robust solutions for government and commercial customers designed to integrate e-services with daily activities in compliance with effective legislation, including turn-key service deployment, support of e-government infrastructure and inter-agency e-document management, as well as training in using new solutions and their maintenance.
Integration of departmental systems with the Unified Public Service Portal allows government agencies to receive service requests from citizens, provide progress updates, and deliver results.
When creating a UMIAS (Unified Medical Information and Analytical System) for Moscow, CROC implemented a patient flow management system, installed information terminals to allow patients to make appointments with doctors in more than 670 Moscow healthcare institutions, and equipped doctors’ offices with systems to automate daily activities. The Consolidated User Interface automates the patient reception process. The UI includes an electronic medical record (e-card), which provides a full and trustworthy clinical picture for every patient and helps doctors make decisions on treatment and generate medical documents. In addition, information conversion to e-form ensures data continuity and consistency across healthcare institutions, while a web portal, which was created as part of the project, monitors activities at each stage of development.
The Multifunctional Center, which is the first of its kind in the Kostroma Region, is used to deliver 72 public and municipal services to citizens and legal persons via a ‘single point of contact’. The center enables collaboration across public authorities so that multiple public services can be provided to citizens at a time, without the need for them to obtain additional documents (approvals, certificates, etc.), which are now collected automatically. CROC created the IT infrastructure of the Multifunctional Center based on cloud technologies.
The implementation of an automated system for judicial proceedings in patent-related cases has helped unify court procedures to examine cases related to intellectual property protection. The solution is based on a modified version of the judicial document management system developed by CROC, is accessible via the Internet, and includes four integrated information systems and an engine for automatic cassation case exchange between judges.
CROC connected existing information systems to the Unified inter-agency e-interaction system and Management state automated system, with the project also involving deployment of an inter-agency request management system.
This large-scale integration solution is designed to make the Moscow judiciary system more transparent and improve the judgment execution rate. The project includes digitalization of all judicial materials and e-document submission, deployment of video conferencing systems to enable remote participation in court sessions, case document flow acceleration, and development of court interaction with public authorities and agencies.
The integration module enables document retrieval from the inter-agency e-document management system, checks incoming mail for compliance with current system requirements, and sets notifications about the document review progress, rejection, acceptance, etc. In combination with the e-document management system, CROC’s solution helps automate all inter-agency e-document management processes, including data exchange with the Presidential Directorate for Correspondence from Citizens and Organizations.
The system supports distributed e-document management for State Atomic Energy Corporation Rosatom, helps automate administrative management processes and procedures, registration of documented information and documents, and protects sensitive information. The system also enables the customer to set in-house routes of documents and tasks, automatically receive notifications concerning task status changes and upcoming due dates, and generate reports on the quality of internal document management. Its integration with the inter-agency e-document management system allows for file exchange using shared network resources.
This integrated system provides a unified information environment for e-document, archive and workflow management. More than 3,000 employees of the Territory Administration were covered by the solution, which improved collaboration between employees and executive bodies, accelerated document flow, and streamlined execution practices. Advanced functions of this e-document management system enable fast connection of external organizations and individual users. The Virtual Reception Office module is used to receive correspondence from citizens over the Internet.
The project has allowed courts to examine cases more efficiently and reduce non-productive time, with the suite helping to digitize 100% of paper documents received by the court and enabling employees to review case records remotely. The system is integrated with the Court Arbitration Record Management software system, where complete information on the court cases is stored. Automatic data synchronization between the two systems eliminates the need for duplicated data input.
The next event in the planning process.
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