Are you looking to deploy a contact center? Perhaps you already have one but suffer from poor performance? Do you want your contact center to perform better without excessive investments? Whatever you need, CROC will help you do it to the best advantage.
Contact centers created from scratch are based on a reliable digital PABX, which is supplemented by customer-required functionality. Fault tolerance and scalability requirements vary depending on business specifics, and PABX operation logic is programmed accordingly.
Improvement of existing contact centers often includes implementation of IVR, workforce management, and agent performance tracking functionality. Special-purpose software installed at an agent’s workstation makes it possible to view a customer’s call history in real time and see his/her personal preferences. This helps to better establish and maintain communication and make personal offers during a conversation.
As a result, contact centers deployed by CROC release agents from routine actions like handling regular calls, offer management extra opportunities to control service quality and monetize the contact center.
CROC creates reliable contact centers based on the best products offered by leading global, Russian, and open source software vendors. Customers may also enjoy a contact center as a service from CROC’s Virtual Data Center and thus obtain a ready-to-use cloud solution as soon as possible, add or remove agents when necessary, and pay for actually used resources only.