How to boost performance of an existing contact center? CROC offers a set of tools to improve agent performance, reduce costs, and automate as many functions as possible.
Many contact center designs and implementations disregard scalability requirements and opportunities offered by cutting-edge software and hardware. As a result, contact center operation costs and contact price are higher than they otherwise could be, customers are dissatisfied with service quality and turn to competitors, and agent turnover rate increases.
CROC deploys tools to take contact center operation to a new level, including voice identification, interactive voice response, and predictive dialing systems to relieve agents from routine calls so they can focus on customer requests.