CROC’s data center IT service management systems have been recertified for compliance with GOST R ISO 9001-2015, ISO 9001:2015 and ISO/IEC 20000:2011 standards. An audit confirmed the excellence of data center outsourcing, cloud and managed services powered by CROC’s data centers, including customer service, engineering and computing system operation, and feedback collection.
CROC tailored its data center services to offer customers even more opportunities for digital transformation of their businesses. To enjoy uninterrupted business processes, around 300 Russian and international companies are hosting their key IT systems in CROC’s cloud and data centers certified by the Uptime Institute for compliance with Tier III Gold Certification of Operational Sustainability standard. Banks, retail chains, and digital service providers utilize CROC’s data centers to host their online stores, automated banking systems, payment processing platforms, and other core components of their digital infrastructures.
Auditors noted the high level of technological innovation at CROC’s data centers, including a chatbot to automatically handle customers’ requests, computer room microclimate management solutions, and optimization of standard service processes.
To further improve customer service, CROC has developed a special chatbot, which offers the best route to the data center, displays shuttle schedules, and automatically orders a pass card or provides access to a guest Wi-Fi network, while also accelerating helpdesk response time.
To improve service quality and reliability, the data center now features proprietary IoT-based precision microclimate monitoring systems, as well as hot and cold aisle containment solutions. Data from wireless humidity and temperature sensors helps operators check the microclimate in computer rooms accommodating customers’ equipment.
In addition, another new solution separates air flows in hot and cold aisles and can quickly switch a data center to a more energy-saving mode and provide even cooling in computer rooms.
As a result, data center life-support systems run more effectively, while CROC has increased compliance with SLA terms and can install servers and storage systems without worrying about how much heat they produce. By maintaining optimum temperature and humidity levels, data centers consume less electricity, become more energy-efficient and allow for more flexible management of engineering systems.
”Data center recertification is part of our strategy to maintain service excellence in line with best industry practices. In the future, we will be able to handle service requests faster, automate communication with customers and improve service satisfaction. We are ready to offer the market our know-how. IoT-based monitoring and aisle containment solutions can be deployed in any company’s data center," says Pavel Goryunov, Technical Director of CROC’s Data Centers.
CROC provides computing infrastructure outsourcing services based on its data centers, including colocation or hosting in its public cloud, Hardware-as-a-Service, virtual isolated environments (private cloud), and cloud backup and disaster tolerance. Furthermore, these solutions are also offered as managed services.
Previously, CROC’s data centers and cloud had also been certified for compliance with the Payment Card Industry Data Security Standard (PCI DSS). Consequently, CROC’s customers (financial organizations, online stores, payment service providers, and other businesses accepting card payments on their websites) can now enjoy data protection that meets global standards.
CROC was established in 1992 and has been operating in the Russian IT market for over 26 years, ranking among the top 10 IT companies and top 5 consulting businesses in Russia (Expert Rating Agency, 2017) for over 10 years. Moreover, in 2016, the company was among the top 3 Russian IT service (IDC, TAdviser, 2017), systems integration (IDC, 2017), and IaaS (CNews, 2017) providers.
CROC is the number one Russian IT service provider to the energy and manufacturing (Manufacturing Management portal, 2017) and healthcare (CNews, 2017) sectors, and ranks among the top 3 IT service providers to transportation companies (CNews, 2017).
CROC enables digital transformation with its blockchain, Big Data, VR/AR, AI, IoT, and BIM implementations. The company has been evolving Russia’s first open-source cloud for almost 10 years since 2009 and is the only systems integrator in the country to operate its own fault-tolerant data centers, which boast Tier III Gold Certification of Operational Sustainability from the Uptime Institute. CROC offers cloud and managed B2B services based on its data centers, including IT infrastructure provisioning and management, creation of cloud-based security operations centers, deployment of video and Wi-Fi analytics for marketing needs, and HR process automation.
CROC’s key competences also include integrated platforms for interstate and interagency interaction; development of software and hardware solutions, mobile apps, and digital platforms for communication with customers; data protection and information security solutions; IT support and IT outsourcing; industrial solutions; large contact centers; networks and communication solutions; Digital Signage; computing suites; data storage optimization; and BIM-enabled engineering infrastructures for buildings and data centers.
CROC develops the Innovation Accelerator to create and fine-tune its proprietary new products and cloud services of potential partners. To streamline customer digital transformation, CROC launched a Digital Enabler service for end-to-end agile engineering and roll-out of unique digital processes, as well as established a consulting force to help customers develop digital products that meet end user needs and shape new digital businesses.
For more information, please contact CROC PR team via DVSmarketing@croc.ru
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