Creation of the State Arbitration Court Voice Portal
The purpose of the project was to reduce the workload on personnel of the court's reference and information service.
The voice portal automated the disclosure of frequently requested information (phone numbers of judicial body experts, assistant judges, latest changes concerning cases which they are trying, and questions about payment of the state duty). The hardware and software complex includes the Avaya media gateway, a server, voice recognition and synthesis software, and a software module for integration with the automated document management system used by the court.
- Ability to obtain information about progress of judicial acts on the processes in which they are participating, in automatic voice mode.
Customer: Arbitration Court of the Sverdlovsk Region