Establishment of a Unified Contact Center
The purpose of the project was to develop an end-to-end solution for supporting sales and servicing.
In less than six months geographically distributed offices of the company were consolidated into a unified contact center.The contact center is integrated with an external CRM system and other databases of KIT Finance Insurance, which enabled the agents to receive information in a quick manner, thus ensuring the best service for the clients. The contact center features automated forwarding of inbound calls to target agent groups, recording of calls handled by agents, collection of statistics and call handling control.
- Full remote service for the company's clients via the Internet and the contact center ;
- Maximum automation of all client management processes.
Industry: Banks, insurance, financial organizations
Customer: KIT Finance Insurance
City: Saint Petersburg