Technical Support for Call Center
Project objective: Ensuring uninterrupted operation of the call center.
CROC's personnel give advice on hardware and software configuration 24/7, including weekends and bank holidays, and will replace malfunctioning equipment within 4 hours. CROC also preforms hardware assembly, configuration and installation works in different regions of Russia on a non-recurrent basis.
Key benefits for the customer:
- Faster problem resolution;
- Minimum operational expenses due to fast and effective resolution of problems and mitigation of risks resulting from infrastructure failures.