To support high performance of logistics enterprises, CROC offers Transportation Management Systems (TMS), Corporate Performance Management (CPM), and Customer Relationship Management (CRM) solutions.
To support operational activities of transportation and logistics companies, CROC implements and integrates transportation Management Systems (TMS). These systems are specifically designed to address the most challenging logistics demands and processes and form a solid framework for efficient transportation management.
Advantages of the solution:
Documentation and reporting transparency, as well as control over implementation of the decisions made by senior management directly impact a company's investment rating. To achieve the company's strategic goals related to business performance optimization, CROC suggests implementing CPM systems and consolidation of all information into a unified data storage.
CPM systems help control whether operational activities of functional divisions are in line with corporate goals. CPM systems support comprehensive performance analysis based on multiple data from different systems.
It is obviously a lot easier to retain existing customers than to search for new ones. CROC implements and integrates CRM systems to improve customer relationship management. This is a versatile and very effective tool to manage customer contacts and improve customer loyalty through improved quality of service, marketing campaign performance, and increased sales because services are offered in a timely manner to those who need them most. Sales forecasting and individual sales performance monitoring are key to creating a company that demonstrates high performance in any economic environment.
Integration of business applications with each other and other existing or add-on systems demonstrates the most impressive results as far as corporate development and business operations are concerned. For example, integrating CRM and ERP systems with a call center ensures effective customer interaction and collaboration with other business units of the company.
The call center (contact center) is a single point of contact for customers and employee communications and processes both incoming and outgoing calls/messages, regardless of the types of communication and customer interaction channels used. A call center addresses a number of objectives:
CROC experts offer consulting services to streamline and fine tune existing call centers in order to improve sales and marketing performance and monitor customer satisfaction.
Integration of all sources of corporate data (portal, databases, and directories) eliminates data fragmentation and duplication and supports convenient and efficient enterprise-wide teamwork regardless of the number of employees and their geographic location, while data remains secure thanks to security systems, reliable data storage systems and fault-tolerant data centers.
An optimized IT infrastructure is a foundation for a reliable and secure information environment to run business applications, information and telecommunications services and unites all automated computer systems into a complex integrated system and ensures high scalability for growing business needs.
CROC implements and integrates business applications, creates data centers, computer and storage systems (including geographically distributed ones), deploys call centers and develops integration solutions to create unified information environments.