CROC has been operating in the Russian IT market since 1992 and is the leading IT service provider for the banking and finance sector (PAC, 2011).
IT projects for banking and financial organizations are a priority business area for CROC.
CROC solutions are focused on the following objectives:
Almost half of all CROC's projects (48%, 2012) relate to the development and implementation of solutions for banks with a wide branch network.
CROC focuses on integrated solutions that support rendering a wide range of banking services to customers regardless of the communications method selected by the customer. Call-centers and other automated service and interactive communication systems are implemented to this end. These are the most powerful sales tools since they support personal connection between the bank and its customers.
Banking IT infrastructure includes multiple systems: CRM, business intelligence, customer service, loan management (to individuals and legal entities), and a number of bank-specific systems. CROC integrates applications to unite and optimize all business processes and support effective and efficient collaboration between branches and divisions as well as between a bank and its customers. Moreover, CROC supports customer data security with authentication centers and security solutions for remote banking systems.
CROC deploys data centers and disaster-tolerant storage systems. Consolidation in such storage systems guarantees maximum security and information management simplicity.
To reduce capital expenditure on computing equipment and maximize financial organization business flexibility, CROC offers cloud services via its own Virtual Data Center.
CROC cooperates with over 100 major financial institutions, including Absolut Bank, Alfa Bank, Otkritie Bank, Bank SOYUZ, Société Générale Group, Rosbank, Deutsche Bank, Ingosstrakh, VTB Group, MDM Bank, Raiffeisenbank, Renaissance Group, Sberbank of Russia, territorial divisions of Sberbank of Russia, ROSNO Insurance Group, Uralsib, Home Credit & Finance Bank, UniCredit Bank, and others.
Established collaboration between CROC, regional representatives, and subcontractors guarantees the high quality of its projects regardless of the location of the branch or the customer's representative office.