In 2016, CROC’s total revenue increased by 3.7% YoY to reach ₽28.505 billion, mostly due to a 10% rise in IT services income, with key revenue-driving practices recording various growth rates of between 20% and 80%.
Over the past year, CROC completed over 2,000 projects, with the number of service contracts growing by 3.3% and their average value increasing by more than 10%. The company now serves more than 200 new customers, including Russia's top 600 businesses.*
As of year-end 2016, the company had a total of 2,174 employees—a 0.6% increase from the previous year.
In 2016, CROC recorded its strongest revenue growth (+24%) in the oil and gas sector, where customers initiated comprehensive infrastructure audits and actively adopted financial process management and oil product consumption forecasting systems.
For the third year in a row, software development was one of CROC’s key business drivers, with the area’s share in overall revenue rising by 22.6% thanks to both the import substitution policy supported by the government and customer demand for products of Russian origin and open source software.
In 2016, CROC continued to develop its new competence in construction—building information modeling (BIM)—in several technology departments at once: Software and Intelligent Building Departments.
Over 150 large domestic and international customers back up their IT infrastructures in CROC’s outsourcing data centers, including its Kompressor Data Center, which holds Tier III Gold certification from the Uptime Institute with regard to Design Documents, Constructed Facility, and Operational Sustainability.
Over the last 10 years, CROC’s IT service management (ITSM) system has been developing in line with the latest international practices to manage the quality of new processes and services year after year. In 2016, the services offered by all CROC's data centers successfully passed an audit for compliance with ISO/IEC 20000:2011 standard.
In 2016, CROC Disk was launched, a secure and handy corporate file exchange service.
A new 1C ERP system was deployed at CROC to enable real-time ROI monitoring of diverse and complicated IT projects (complex equipment delivery and assembly, software development and implementation, construction, integrated projects, etc.), since the granularity of cost accounting in 1C:ERP is sufficient to calculate and track all costs with more precision.
CROC has implemented a speech recording and analysis system to improve the performance of its contact center, thus achieving a 10% reduction in the number of repeated calls from customers and partners and an average 13% improvement in service speed.
CROC opened an SDN Lab in its Software-Defined Infrastructure (SDI) Center. The SDN Lab will give companies ample opportunities not only to test and select the most effective telecom infrastructure virtualization solutions, but also to learn from CROC experts about proper design and deployment techniques.
CROC opened the world's first Intel Solution Center at its office to demonstrate a wide range of solutions. Unlike other similar labs, CROC's Intel Solution Center showcases ready-to-use solutions in IoT, Smart City, and other innovative areas.
Integrated information system for the Moscow courts of general jurisdiction: e-archive, e-case, AV recording of court sessions, inter-level interaction, and other application systems
An 11,405 sq. m smart office for ALROSA, a leading global diamond producer
Disaster-tolerant data network and corporate communications system for Aeroexpress
Engineering and IT systems for Krasnodar FC stadium (the project won the 'Project of the Year 2016' competition organized by the Global CIO portal in 'The Best Regional Project in the South and North Caucasian Federal Districts' category)
Design of a new virtualization infrastructure for Svyaz Bank
Cloud-based transportation management service for JACOBS DOUWE EGBERTS
Deployment of unified 1C-based financial and economic management system at the Khrunichev Research and Production Space Center, the largest enterprise in the Russian space industry, including its headquarters and eight branches
Portals for Vyksa Metallurgical Plant, the State Hermitage Museum, and Pushkin State Russian Language Institute
IT infrastructure reliability improvement and development cost optimization for RussNeft, a geographically distributed company with more than 1,000 fueling stations, so that the customer can now plan surplus sales and fuel procurements from other market players, thus optimizing logistics costs using all available channels
Digital Signage system deployment and display installation at Bauman Moscow State Technical University
Repair, reconstruction and renovation of a historical building in Smolensk
In line with its VR strategy, in December 2016, CROC, as a technology partner, entered the VR Consortium, Russia’s first association for the development of VR production use in Russia. CROC is focusing on combining its expertise with that of leading VR content developers, including VGTRK media holding (Digital Television Russia), and thus creating new end-to-end business solutions.
CROC remains BSI Associate Consultant Programme member
CROC earns new Cisco SDN specialization status
CROC earns the highest possible Diamond Partner status from Avaya
CROC is recognized as Dell Best Partner in 2015 for Integrated Projects
CROC retains the highest possible Polycom partner status
In 2016, the company expanded its portfolio with solutions offered by more than 50 new vendors, 20% of which come from Russia. In order to develop new competences, CROC signed partnership agreements with companies that are specialists in business intelligence and data virtualization, software-defined solutions, building information modeling and virtual reality, as well as physical and information security.
In 2016, CROC became a Bronze Partner of the 1st Antarctic Biennale. Supported by CROC, a team of about 100 artists, architects, researchers, philosophers, visionaries and business persons from all over the world set off for the expedition to the planet’s most environmentally unique and isolated continent.
The company also became an official sponsor of the CSKA Professional Football Club for the seventh time.
CROC also took part in the organization of:
Annual IT Leader Forum
Annual National IT Leader Prize
Avaya Day 2016
Optimized Approach to IT Infrastructure Creation conference (CROC Volga)
In 2016, CROC participated in many events, including:
Positive Hack Days VII conference
The eighth INFO STRATEGY 2016 International Conference
Aviation IT Forum 2015
Cloud & Digital Transformation 2016 conference
The 10th Transport of Russia International Exhibition
Dell EMC Forum 2016
HI-TECH BUILDING 2016
CIO Congress Boldino Autumn 2016
CNews Forum 2016
Riverbed FORCE Russia 2016
Import Substitution 2016 international exhibition
BRICS+ BUSINESS SERVICES 2016 international summit
Veritas Vision Solution Day 2016
Russian Open Source Summit 2016
The 12th Annual All-Russian Forum for Heads of Housing and Public Utility Enterprises
The Fifth Russian Investment and Construction Forum RISF-2016
and many others
In 2015, CROC’s total revenue increased by 4.2% YoY to reach ₽27.493 billion. Despite a dramatic decline in sales of ICT equipment of Western origin in the Russian IT market due to the strong fall in the value of the Ruble and sanctions adopted against Russia, the company still managed to post a good performance, mostly thanks to a 13.4% rise in IT services revenue, with key revenue-driving practices recording various growth rates of between 22% and 116%.
The company is currently working with more than 200 new customers from all market segments and providing services to approximately 300 organizations ranked among the top 600 major Russian companies.
As of year-end 2015, the company had a total of 2,160 employees—a 4% increase from the previous year.
CROC's customers from the Government sector were among the most active in 2015, with revenue in this area increasing by 31.7% due to a rise in the number of projects targeted at import substitution and better interagency interaction.
Software Development was one of the key drivers in the IT market, with this area’s share of CROC's overall revenue rising by 116.5%, mostly due to import substitution initiatives and customers' desire to reduce foreign software licensing costs.
Indeed, CROC is the only Russian systems integrator with a data center to have received full Tier III certification from the Uptime Institute. In addition, the company was awarded Gold Certification for Operational Sustainability, which confirms high data center operational sustainability and reliability thanks to well-established operational processes. Only ten data centers worldwide and two IT companies in Russia have been awarded with this certification.
CROC has become the only Russian company to enter the Global Presence Alliance, the world's largest alliance of AV solution suppliers and systems integrators.
In the middle of the year, CROC announced the adoption of a renewed corporate design under the slogan 'IT is the Martial Arts for Business,' which highlights the main idea promoted by CROC: information technology is a powerful weapon in the fight to win a competitive edge, and CROC is ready to arm its partners.
CROC launched CROClive, a versatile Jive-based social network which is focused on business purposes and enables information storage and sharing, as well as operational discussions in private groups using secure remote access. This new social network, serving more than 90% of company employees, helped streamline communications among project teams, customers and contractors, and replaced third-party file hosting and co-working services. In addition, it should be noted that CROClive won the INTERCOMM-2014 prize in ‘In-house Communications and Corporate Culture’ category.
Over the year, CROC successfully completed over 2,000 projects for government organizations, financial and credit institutions, retailers, telecom providers, transportation and logistics enterprises, energy and manufacturing companies, as well as players within the sports and hospitality sectors.
The most innovative and largest projects include:
In 2015, more than 30 companies were added to the CROC Cloud customer list, including: National Open Education Platform, Rusagro, United Energy Construction Corporation, Teradata, STA Cargo, MediaNation, Bistrodengi, etc. More and more customers are selecting integrated CROC cloud solutions, including Infrastructure as a Service (IaaS) combined with information security services; backup services; resource usage monitoring; Software as a Service (SaaS), hardware leasing and maintenance to build private and hybrid clouds.
In 2015, CROC entered into agreements with 10 domestic and two Chinese vendors and expanded its expertise in open source solutions, thus becoming the number one Russian systems integrator in terms of readiness for import substitution projects.
In addition, CROC:
In 2015, CROC continued to raise brand awareness among its target audience. In particular, CROC supported the Antarctic Pavilion at the Venice Art Âiennale 2015.
In summer, as part of Ecology Month, CROC became a partner of the 2015 FIA Formula E Moscow ePrix. On the eve of June 5, the World Environment Day, and as part of Greenpeace’s Green Office program, CROC launched a new Waste Battery Management initiative.
CROC also took part in the organization of:
In 2015, CROC participated in many events, including:
CROC is the number one IT service provider in Russia (PAC*, 2015), including within the manufacturing sector (Manufacturing Management portal, 2016), a leader in infrastructure outsourcing and application management (PAC, 2015), ranks second in BI solutions and e-document management systems (TAdviser, 2014 and 2015 respectively), is among the top 10 telecom providers (Expert Rating Agency, 2016), and is also one of the largest providers of integrated data center, building and facility infrastructures (CNews, 2016).
In 2014, CROC’s revenue made RUB26.382 billion, being almost similar to the 2013 results (a slight decrease by 2.7%), with the company recording a several-fold increase in revenue in some areas such as software development, application integration, power plant construction, portal and mobile solution implementation, document management, and network optimization. In addition, CROC dramatically improved its competences in data storage optimization, clouds, logistics and supply chain automation, 1C ERP implementation, network optimization, 3D modeling, and service maintenance of computing, telecom, information and engineering systems. However, an 8% drop in equipment supply revenue was compensated by a 2.2% increase in revenue from IT services.
In 2014, CROC had a total of 900 customers, including 241 of Russia's top 400 companies, and completed approximately 2,050 projects, with federal and regional projects accounting for 60% and 40% of revenue, respectively. By year-end, CROC had 2,072 full-time employees—almost the same as in 2013.
Revenue from one of CROC's top priority business lines, data center outsourcing, increased by 99% in 2014. CROC’s cloud technology business line recorded a 50% increase in revenue in 2014.
CROC intensively supported the import substitution program and attracted customers' particular attention to both Russian developments and open source software.
CROC opened Russia's first and only 3D Solution Center. This innovative facility allows for the testing of the most advanced audiovisual technology and is equipped with more than 10 systems powered by equipment from CROC's partner EON Reality as well as LG showroom, which demonstrates seven of the vendor's latest systems.
In addition, CROC launched Russia's first Dell Solution Center, designed for IT infrastructure modeling, and the Symantec Solution Center, which features the vendor's flagship information security and management products. CROC's new demo sites enable a customer's specialists to select and test an optimal range of solutions for individual business needs.
During 2014, CROC successfully completed 2,050 projects for financial and credit institutions, retailers, telecom providers, government organizations, transportation and logistics enterprises, energy and manufacturing companies, as well as players within sports and hospitality sectors.
Some of the largest projects:
CROC has proven once again that its technical support services meet ISO/IEC 20000-1:2011 requirements. In addition, following the results of an audit by the British Standards Institution (BSI), for the first time in its history CROC has obtained certification for its services provided through outsourcing data centers in its office.
CROC has become the first public cloud service provider in Russia to adopt InfiniBand—a standard for high-speed data transfer between servers and storage. Migration to a new network infrastructure resulted in up to a ten-fold increase in cloud service performance.
CROC has expanded its service portfolio with DGNB (Deutsche Gesellschaft für Nachhaltiges Bauen e.V.– the German Sustainable Building Council) certification for office buildings.
In 2014, a year notable for the Olympic Games in Sochi, CROC held many events and truly embraced the sporting spirit. At the very beginning of the year, CROC supported the Paralympic Games in Sochi and particularly arranged Live Site Sochi 2014—a live broadcast of both the ice sledge hockey finals and the 11th Paralympic Games on two big screens installed in Moscow’s Gorky Park and Sokolniki Park. In addition, CROC was the partner of the 'Sport' international exhibition and deployed a life-size model of a fitness center of the future over an area of 2,000 square meters in the hall of the All-Russian Exhibition Center in Moscow.
CROC also took part in the organization of:
In 2014, CROC participated in many events, including:
CROC has been ranked by IDC among the leading systems integrators since 2002 and is the number one player in hosting infrastructure services (IDC, 2014), a leader in the BI and ERP segments (TAdviser, 2014), and the largest provider of integrated data center, building and facility infrastructures (CNews, 2014).
In addition, CROC regularly ranks among the top three Russian IT service providers to banks (RIA Rating, 2014), energy companies (TAdviser, 2014), and retailers (CNews, 2014).
CROC’s revenue exceeds RUB 27 billion in 2013. During 2013, there was a market-wide decline in hardware and license purchases against a backdrop of growing interest in IT outsourcing,
Computing systems accounted for 27.8% of CROC's revenue in 2013 (vs. 33.5% in 2012), with customers continuing to invest in business continuity, reliable data backup and guaranteed storage availability. Indeed, the revenue share of data center outsourcing increased over 1.5 times to reach 58.5%.
Revenue from cloud services increased almost four times over the year. New
CROC’s revenue from business intelligence, which helps major companies improve the performance and manageability of their business and optimize business processes, increased by more than a quarter. Big Data projects already account for 1% of CROC's revenue.
Revenue from smart media systems increased over 1.5 times. These solutions improve the quality of events and communications, aid the provision of information and navigation experience in crowded areas and are also used as marketing and HR tools.
Engineering systems revenue increased by one-third (YOY). In particular, engineering infrastructure was implemented at sites built for the Sochi Olympic Games and sites being constructed as part of the Federal Target Program of the Ministry of Sport of the Russian Federation.
CROC’s industrial solutions practice recorded a 36.4% increase in revenue in 2013. Oil and gas enterprises and energy companies still show strong demand for smart power metering systems (partly due to the need to upgrade outdated systems), automated process control systems, technical maintenance, repairs, and logistics support.
Revenue generated by engineering system maintenance services and application technical support outsourcing services increased by more than 20%.
In 2013, CROC opened Russia's first HP (software solutions) and Hitachi solution centers. Initiated comprehensive service offering enabled every customer to track the status of all service-related projects in a personal virtual room and contact a dedicated service manager if necessary.
CROC completed more than 2,000 projects in 2013—including 200 sizable implementations worth over $1 million each—for approximately 900 customers such as financial and credit institutions, retailers, telecom providers, government organizations, transportation and logistics enterprises, and energy and manufacturing companies.
Some of the largest projects:
More than 40 partnership agreements were executed with new vendors in 2013, including global leaders in:
CROC's Kompressor Data Center received Tier III Facility compliance certification and CROC became the first and only Russian systems integrator to deliver a data center fault tolerance of 99.982%.
CROC won over 20 authorizations and awards from vendors, including:
Over the course of the year, CROC has staged a number of large events, including:
The project, completed for WTC Moscow, won the 'Best Digital Signage Technology Solution' category at the PROINTEGRATION AWARDS, which focuses on the key players in the market for professional audio and video solutions and systems integration.
CROC's positions in different rankings:
In 2012, CROC's total revenue exceeded $1 billion again. CROC continues intensively expanding its computing systems practice. The share of data storage systems in the company's sales grows by almost 20%.
CROC’s outsourcing data centers expanded their service portfolio to include hosted virtual machines and applications, technical support for colocated hardware and IT systems, capacity monitoring, workload benchmarking and IT infrastructure auditing, etc. Indeed, revenues for this line of business more than doubled during the year. In 2012, CROC's cloud projects included: a product demand forecasting system, a test training environment for an information and analytical system, an archive of primary accounting records, and Russia’s first supply-chain planning system on Oracle Transportation Management solution.
CROC recorded a twofold increase in revenue from finance management systems and a 70% increase in sales of business applications Telecom business revenue increased by 15% in a year, mostly due to telephony (+32%) and video conferencing (+17%) systems. A noteworthy surge is recorded in the audio-visual solutions business (almost +150%).
In 2012, CROC expanded its competence in mobile device management (MDM), data leakage prevention based on content analysis and access rights management. CROC's information security business grew by nearly 40%. In addition, the business of infrastructure and software solutions increased at a steady pace.
To celebrate its 20 years on the market, CROC staged a 1-year program titled '20 Ways to Brighten Up Your Life' aimed at delivering better quality of service, raising awareness about cutting-edge IT solutions, and creating a more comfortable working environment at the company's office. The program covered more than 70 initiatives. The deliverables include: an extended service offering for systems and hardware, creation of a Customer Virtual Room, over 20 new partnerships with vendors, development of a catalogue of IT services available for outsourcing, a significant expansion in laboratory capacities of the company, with over 20 specialized solution centers operating now.
CROC completed 2,185 projects in 2012—including 220 sizable implementations worth over $1 million each— for approximately 900 customers such as financial and credit institutions, retailers, telecom providers, government organizations, transportation and logistics enterprises, and energy and manufacturing companies, with federal and regional projects accounting for 60% and 40% of revenue, respectively.
Some of the largest projects:
CROC placed traditionally high emphasis on collaborating with its partners and expanding its competences, including those unique to the market, thus managing to conclude 24 more partnership agreements.
in 2012, CROC received over 20 awards from leading vendors, including:
The company participated in 200 events, including:
In 2011, CROC’s revenue increased by 55% YoY to reach $1.292 billion. There is still a trend towards IT as a service—a model which offers customers more efficiency and flexibility. As a result, CROC’s revenue from equipment and system technical support and IT process outsourcing doubled in 2011, with the IT support service for storage systems, ‘heavy’ hardware and telecom infrastructure being most in demand.
CROC's sales of business applications rise by 26%, structured cabling systems – 39%, and integrated power supply systems – 9%. CROC specialists significantly improved competence in data center engineering infrastructure creation. Energy-efficient power supply and cooling solutions allowed companies to reduce operational costs. For instance, CROC was the first company in Russia to deploy a dynamic diesel UPS system at its ‘Volochaevskaya 2’ outsourcing data center, and we also commenced pioneer projects dedicated to the use of alternative energy sources. CROC improved its energy audit competence: CROC joined the Self-Regulatory Organization of the Inter-Regional Energy Audit Guild and obtained the right to conduct energy surveys of civilian and industrial facilities and issue energy passports.
In 2011, CROC’s telecom business revenue increased by 37%, mainly due to rising demand for data transfer (+63%) and telephony (+85%) systems. CROC specialists continued to provide network traffic optimization services and expanded their competence in carrier-grade solutions. The contact center business increased by 37%.
The information security practice recorded a 51% growth, with DLP and anti-fraud solutions being in demand. The infrastructure solutions business grew by 50%, especially thanks to virtualization solutions, including desktop virtualization. The revenue share of IT infrastructure management systems doubled.
More than 200 companies used free demo access to
One of the 2011 highlights was the launch of Kompressor Data Center, which is CROC’s third outsourcing data center. It covers a total floor space of 5,000 sq. m. and comprises more than 20 different engineering systems. For the first time, data center design from the Russian systems integrator was certified by Uptime Institute Professional Services for compliance with Tier III which guarantees 99.982% availability. The project was certified twice both at the design stage and upon construction.
CROC completed more than 2,086 projects during 2011, including over 825 large-scale implementations. The revenue ratio of federal (central) and regional projects has not changed since 2010, standing at 63% to 37%.
Some of the largest projects:
In 2011, CROC earns new authorizations:
The company's rapid growth is confirmed by numerous awards from leading partners, including IBM – 'For High Competence in Data Storage Systems in 2011', Symantec – 'Partner of the Year 2011 in Projects Based on Symantec Enterprise Vault Solutions', and Verint – 'Project of the Year'.
In 2011, CROC expands the list of partners, vendors and manufacturers of network equipment, and leaders in data storage and telecom solutions. CROC closes partnership deals with industry majors such as Hitachi Data Systems, Brocade, Streamcore, C-nario, Mitel, Menara, Kieback&Peter, and Schneider Electric. The company also establishes partnerships with 11 new vendors that offer information system solutions.
In 2011, CROC significantly strengthened its business consulting offerings. CROC signs a five-year memorandum with GBMC on exclusive strategic partnership in Russia. This agreement enables CROC to use GBMC’s entire existing knowledge base and enlist consultants from this global project management leader for their own projects.
CROC's information security management system has been certified to comply with the Russian GOST R ISO/MEK 27001-2006 standard in 2011, thus making CROC the first IT company in Russia to be certified as meeting both Russian and international standards.
In 2011, CROC comes forward with a series of events designed to support young hi-tech professionals. In collaboration with the Bauman Moscow State Technical University, CROC stages the 'Future in IT' Student Olympiad, with a focus on software development, and the Third 'Future in IT' Student Olympiad, with an emphasis on information system design and administration.
In collaboration with Silver Rain radio station and the famous Russian composer and producer Vladimir Matetsky, CROC stages a music festival called CROC-ROCK. Its main goals are to find new music talents in the rock genre, support young Russian rock performers, and revive Russian rock music.
In November, as a leading service partner to Cisco, CROC presents guests and participants of the Cisco Expo 2011 conference in Moscow, brand-name T-shirts emblazoned with a slogan proclaiming the effectiveness of unified communications.
CROC also took part in the following events:
CROC retained its leading position in the IT services market and consolidated leadership in its key systems integration segment for the 10th consecutive year (IDC, 2012). CROC is one of Russia’s Top 200 Private Companies (Forbes Magazine), the third largest consulting company in Russia (Expert Rating Agency, 2012) and the nation’s fifth largest IT company according to both Expert Rating Agency (2010) and RIA Analytics (2012).
The integration bus created by CROC for Sberbank is recognized as the world's biggest integration project to be powered by IBM products.
CROC has announced a total revenue growth of more than 32% YoY, up to $832 million in 2010 (at weighted average exchange rate), while its number of employees averaged 1,783 over the year.
The revenue from business applications grew dramatically, with a 74% increase in finance management solution sales and a 42% increase in BI and data storage segment. The company recorded a 78% rise in demand for video conferencing, audio-and-video solutions, and conference room deployments. Indeed, CROC’s audio and video business line recorded more than a three-fold increase in 2010. The contact center business enjoyed a twofold growth, with Workforce Management being mostly demanded.
A growing number of customers are focusing on centralizing control over their engineering infrastructure, with CROC’s Engineering Control (Dispatching) business doubling in size in 2010 and its Physical Security division recording growth of over 145%.
Indeed, there was an impressive seven-fold increase in the data center outsourcing business line in 2010. Many customers opted for CROC’s outsourcing data center to host or collocate both their principal and backup IT services. The same trend is fueling interest in financial programs which CROC implements jointly with financial divisions of leading IT vendors in order to help customers differentiate themselves and introduce new products and services to the market while minimizing impact on turnover.
As a result of increased focus on improved corporate business process transparency and manageability, the demand for BPM systems, software development, and electronic document management systems (EDMS) increased by 27% in 2010. Furthermore, e-document management integration with mobile devices and information portals became increasingly relevant. Furthermore, there was still high demand for desktop and server virtualization solutions, application delivery controllers, mobile device lifecycle management products, and open source-based solutions.
In 2010, CROC recorded a 53% increase in revenue from Manufacturing Execution Systems (MES) for energy and manufacturing enterprises. The fact that the market returned to pre-crisis trends fueled pent-up demand for hardware in 2010, with data storage systems revenue increasing by 50% and the revenue share of computing systems business in CROC's total revenue reaching 32%.
CROC launches the first Russian 'cloud', with a number of Russian companies starting to benefit from this cloud resources in 2010. The company completes several private cloud creation projects powered by cloud computing.
In 2010, CROC implemented more than 1,866 projects, including 680 sizable implementations for corporate customers such as financial and credit institutions, public organizations, transportation and logistics enterprises, retail chains, telecom companies, and energy and manufacturing market players. In addition, there was an increase in the number of projects for geographically distributed retail chains, manufacturing enterprises, and telecommunications and transportation players. Overall, there was a trend towards more extensive projects, with some 59% of CROC’s revenue coming from federal projects and the remaining 41% coming from regional projects throughout Russia, primarily in the Central, Volga, Siberian, Urals, Far-Eastern, and Southern Federal Districts.
Some of the largest projects:
CROC's growing expertise and competencies do not pass unnoticed by partners. In 2010, CROC earns new authorizations:
The company's rapid growth results in numerous awards:
In 2010, CROC further expanded the list of partners, vendors, and manufacturers of software, computing and engineering equipment and signed partnership agreements with 18 companies, including 1C, Radware, CA, Kramer, Hitec Power Protection, Brand-Rex, Netapp, Zabbix, Zscaler, Verint Systems Inc.
Three CROC experts were certified as Accredited Tier Designers by Uptime Institute. This certification confirms the engineers' competence in preparing data centers for certification under the international reliability standards of Tier I-IV
CROC becomes a partner of the all-Russia business project for young and successful people, 'FORWARD, INTO THE FUTURE', and stages the 2nd Student Olympiad 'Future in IT' in collaboration with the Bauman Moscow State Technical University
CROC sponsors the 'Roerich Pact and the Banner of Peace' art exhibition hosted by the State Museum of Art of Peoples of the East from October 8, 2010, to January 10, 2011. CROC also sponsors the Russian national team at the European Kyokushinkai Karate Championship in May 2010. As a result, the Russian national team won first place in the team standings, with CROC adopting the motto 'IT – the Martial Arts of Business'.
In 2010, CROC participated in many events, including:
In 2010, CROC is named the best Russian systems integrator and leader of the Russian IT services market for the ninth year running (IDC).
In addition, CROC was also ranked as:
CROC’s total revenue amounted to RUB20.009 billion in 2009, with 270 of our customers being among Russia’s top 500 companies. CROC had an average employee headcount of 1,603 during 2009. Our certified employees have a combined total of more than 2,850 professional certificates. In 2008-09, in order to improve its efficiency, CROC was committed to intensive internal automation, with several business processes being automated and the online management of projects, profitability, costs, resources, and subcontractors being in place. All CROC employees moved to our new office at the beginning of 2009.
The global economic crisis started to affect Russia, thus adjusting the domestic demand. CROC actively implemented small projects to help corporate customers improve finance manageability, including business-critical process analysis, forecasting, planning, budgeting and control tools. In addition, CROC was occupied with the corporate information integration, collaboration and teamwork solutions, re-engineering and automation of business processes, and the deployment of industrial automation solutions.
In addition, CROC advised customers about IT cost optimization and business continuity (Central Bank provision of March 5, 2009, on business continuity and backup information system availability). CROC witnessed rising demand for virtualization, data storage, and backup solutions. Another demanded business line was CROC's outsourcing data center opened in the beginning of 2009. The need to comply with Federal Law No. 152-FZ 'On personal data protection' resulted in an increased demand for Data Loss Prevention (DLP) solutions and information security services.
The revenue from IT infrastructure monitoring and management practice grew by over 40%, with CROC’s computer, telecom, engineering, and software service and support division growing by 20% YoY. Data center engineering systems revenue increased by 12%. CROC also expanded its competence in congress systems, AV communications solutions, strategic decision-making centers, geographically distributed digital signage, distance learning, and telemedicine systems.
CROC launches a 'Virtual Model of a Modern Enterprise', offering advanced experience in managing and integrating corporate applications. The test bench permits modeling an actual IT infrastructure, test compatibility of solutions by different vendors, and overseeing the automation of specific business processes.
CROC launches the TelePresence Room studio in order to demonstrate the advantages of telepresence technology. TelePresence Room functionality includes video conferencing sessions, with connection of at least three studios, as well as carrying out meetings, presentations, document sharing, and message logging.
In March 2009, CROC opens the first EMC Solutions Center in Russia and the CIS (one of twenty EMC Velocity2 Signature Solution Centers existing in the world). It permits elaborating different upgrade options for information systems, testing integration solutions, modeling fault situations, and developing projects of data migration from obsolete data storage systems to new ones.
CROC worked on more than 1,800 projects during 2009, including over 650 major implementations for large corporate clients. Sixty percent of revenue was derived from federal projects, with the remaining 40 percent coming from regional projects throughout Russia (primarily in the Central, Volga, Siberian, Urals, and Southern districts). Key customers include financial and credit institutions, government authorities, telecom providers, oil and gas companies, energy and manufacturing enterprises, and retail chains, while the number of projects with energy companies and geographically-distributed retail chains increased during 2009.
Some of the largest projects:
Authorizations earned by CROC over the year 2009:
Awards earned by CROC in 2009:
In 2009, CROC becomes an Exclusive Partner of 3Com in the line of equipment for H3C corporate class convergent networks. The company secures partnership terms that are unique in the IT industry: all sales of the product line in Russia are handled exclusively by CROC.
CROC has signed partnership agreements with Juniper, Fujitsu, F5 Networks, Bentley, Ciena Corporation, DocsVision, Ericom, Field Precision LLC, icon Systemhaus GmbH, NordVent, Qliktech, RCO, SOLIX, Quest Software, TIBCO Software Inc, DATA+, Infotex, and Confident LLC. Throughout the year, CROC got certified for conformance to a number of standards, including: BS ISO/IEC 20000-1:2005, ISO 9001-2008, ISO/IEC 27001:2005 and GAZPROMCERT standards.
In order to design data centers that comply with international standards, CROC engineers underwent training and received certificates in recognition of their enhanced understanding and practical knowledge of the Tier Classification System (I-IV). As of the end of 2009, CROC boasts the highest level of competence in this area within one company in Russia.
Over the course of the year, CROC participated in various events, including social occasions. At the Third Moscow Biennale of Contemporary Art, CROC presents the 'Reverse Ties' project by artist Alexander Ponomarev. The 3rd annual festival of illustrations 'Free Wi-Fi: the Internet as an Industry of Visual Impacts' features a presentation of the 'CROC Impetus of Singularity' sculpture by Andrei Bartenev. The company becomes the official sponsor of the CSKA Professional Football Club.
In 2009, CROC is named the best Russian systems integrator and leader of the IT services market for the eighth time (IDC).
CROC is on the FORBES rating of '200 Largest Privately Held Companies', '400 Largest Russian Companies' ('Expert'), in the Top 10 ranking of the largest companies in the ICT market and the largest Russian consultancy groups (Expert Rating Agency), the Top 10 ranking of the most stable Russian IT companies (Astera rating), and in the Top 100 largest Russian IT companies (CNews100).
In August 2009, CROC is ranked as the largest IT provider to banks and then recognized as Russia's leader in contact center deployment in December 2009 (CNews Analytics, 2009). CROC also appears on the Top 10 rating of the largest IT service providers to the public sector and the Top 10 ranking of the largest IT service providers to telecom operators (CNews Analytics, 2009).
CROC has announced a total revenue growth of more than 7% YoY, up to $860 million in 2008 (at weighted average exchange rate), with 204 of our customers being among Russia’s top 500 companies. As of year-end, CROC had approximately 1,700 full-time employees who boasted a combined total of over 2,000 professional certificates.
The financial crisis affected demand for many of CROC’s services. For example, the computing systems sector experienced an increase in demand for virtualization projects, ‘container’ data center implementations, data center relocations and outsourcing, and continuity consulting. The video conferencing and AV systems sectors also enjoyed dynamic growth. In addition, CROC increased its expertise in the creation of call centers integrated with business applications and corporate telephone networks.
CROC's revenue from service provision, including telecommunications systems and systems software support services, increased by more than 30%. The information security division developed its expertise in the implementation of enterprise-level personal data protection systems that include insider-attack protection features. The business applications division implemented BI and KPI systems. The IT infrastructure monitoring and management, software development, integration platforms implementation, business process automation, and infrastructure software divisions also expanded in 2008.
The engineering infrastructure division recorded an increase in demand for the creation of power plants, complex power supply systems, engineering/physical security systems, as well as dispatch and management systems for clients that have geographically dispersed office networks.
Jointly with EMC, CROC prepared the opening of EMC Solution Center. As a result, CROC’s engineers are now specialized in the implementation of data storage systems featuring remote replication and disaster recovery plans.
In 2008, CROC implemented more than 700 large-scale projects for corporate customers. Around half (45%) of the company's revenue was derived from regional projects implemented throughout the Russian Federation, primarily in the Volga, Siberian, Urals, Central, and Southern districts.
Some of the largest projects:
CROC's substantial competence and growing volume of end-to-end hi-tech projects do not pass unnoticed by leading global vendors of IT equipment:
Awards earned by CROC over the year:
CROC was authorized as BSI Business Continuity Management Certified Partner to develop and implement business continuity management systems as well as expand and optimize customers' IT infrastructure.
According to RosBusinessConsulting Agency and Expert magazine, CROC is on the list of the Top 10 Largest IT Companies in Russia. In 2008, CROC is named the leader of Russian IT services market in the data storage (IDC's report, 'Russia Business Solutions and Infrastructure Management Services 2008-2012 Forecast and 2007 Vendor Shares)
CROC has announced a total revenue growth of more than 53% YoY, up to $803 million in 2007 (at weighted average exchange rate). The CROC team grows to 1,800 employees.
Among CROC's business lines, the revenue from data centers and storage systems grew dramatically. CROC recorded a fast increase in computing system services, especially maintenance and business continuity consulting.
Software IT infrastructure practice recorded the fastest growth, including corporate portals, computing and network resources monitoring and management systems, software virtualization of computing resources, integration of corporate applications, and implementation of business process management systems. In addition, the company witnessed a drastic increase in revenue from information security systems. Maintenance and support of ICT infrastructure and the establishment of customer service desks were highly demanded as well. In addition, CROC managed to increase the share of business application deployments and projects with a consulting part.
The company intensively expanded its engineering system practice, with the most prominent increase in integrated power supply systems and engineering systems for data centers. CROC deployed much more integrated engineering systems in buildings, including dispatch control systems, general air conditioning and ventilation.
In 2007, CROC completed approximately 650 large-scale projects for corporate customers. Around half of the company's revenue was derived from regional projects implemented throughout the Russian Federation, primarily in the Central, Urals, Volga, Siberian, and Southern districts.
Some of the largest projects:
CROC is authorized as:
Awards earned by CROC over the year:
CROC is now the only second-tier partner of BSI in promotion of the ISO 20000 standard and earns 'BSI Certified Partner' status.
For the sixth year in a row, CROC is named the leader of the Russian IT market in systems integration by the international research company IDC. According to RosBusinessConsulting Agency and Expert Magazine, CROC is on the list of the Top 10 Largest IT Companies in Russia.
In 2006, CROC's revenue increased by more than 40% YoY to exceed RUB14 billion (about $525 million). Growth rate of CROC's business outpaces IT market in whole and IT services segment in particular. By the end of 2006, CROC staff reaches 1,300 employees.
In the face of the growing number and complexity of intelligent building projects, CROC establishes a new business unit – the Intelligent Building Department, and launches new business lines such as 'Audio-visual Systems', 'Video Display Systems, Video Walls', 'Situation Centers', 'Dispatch (Intercom) Telecommunication Systems', 'Energy Centers’ and 'Integrated Power Supply Systems', including deployment of diesel, gas and diesel-gas power plants.
CROC expanded its competence in creating data centers and storage systems. CROC dramatically increased the number and quality of its telecom infrastructure deployment and optimization projects. In 2006, the information security systems practice recorded the fastest revenue growth. Two other quickly growing practices include automation of building engineering systems and the development and implementation of industry-specific solutions to integrate IT and enterprise technological process automation systems. CROC's IT infrastructure management and monitoring services were highly demanded as well.
Furthermore, in 2006, CROC specialists started to help enterprises prepare their information security management systems for BS ISO IEC 27001:2005 standard certification.
In 2006, CROC expanded its Competence Center and, in addition to Microsoft, Intel, HP, Oracle, and IBM technologies and products already presented there, opened Russia's first competence center for EMC data storage systems, and also achieved Oracle "Grid Architecture and Server Consolidation" specialization.
In 2006, CROC implemented more than 400 projects for corporate customers. 50% of revenue in the Company's revenue was derived from regional projects implemented throughout Russia, primarily in Central, Urals, Volga, and Siberian Federal Districts. Key customers include financial and credit institutions, public authorities, and telecom providers, while the number of projects with oil and gas, energy companies, and retail chains drastically increased during 2006. CROC's solutions are in more demand by construction companies.
Some of the largest projects:
M.video, Microsoft, and CROC sign a five-year contract for procurement of licensed Microsoft software – the first contract of its kind in Russia.
CROC reinforces its positions in the telecom market by signing a partnership agreement with Tandberg Telecom, the global leader in video conferencing. CROC also partners with Eyevis which specializes in video walls and audio-visual solutions.
CROC signs a partnership deal with Cognos, a developer of CPM-class business management software solutions.
According to IDC report issued in December 2006, CROC remains the largest IT service provider in Russia five years in a row, leading the IT infrastructure creation (systems integration) segment with a 23.5% share. The research also shows that CROC dominates Russian IT services market with a 5.7% share.
In a survey conducted by the Advisory Council of the Adam Smith Institute, 300 IT directors of major Russian companies name CROC as the number one Russian IT service provider.
CROC employs more than 800 persons. CROC Siberia has a staff of 19 employees, CROC Ural – 19, and CROC North-West – 10.
CROC completes over 300 projects per year, with approximately 60% of the company's revenue derived from regional projects, and some 40%, from projects implemented in Moscow. CROC implements projects throughout Russia but the main earnings come from the Central, Volga, Urals, and Siberian Federal Districts.In 2005, CROC's key customers include finance and credit institutions, government organizations, oil and gas, manufacturing, telecom and energy companies, and retail chains. In 2005, CROC recorded the fastest growth of revenue from the creation and support of data storage and processing systems. Two other quickly growing practices include engineering system automation and custom software development and support.
Some of CROC's prominent projects in 2005:
CROC's authorizations and awards over the year:
CROC is now the first Russian company to be certified by BSI MS Russia, which evidences that its information security management system conforms to the requirements of the BS 7799-2:2002 standard. Now CROC's Centralized Helpdesk is officially certified to provide customers with services that meet the highest international standards.
In addition, CROC signed new partnership agreements with the following companies:
Microsoft Corporation, Power Industry Central Computing Center OJSC, and CROC sign a special trilateral agreement, Microsoft Enterprise Agreement Subscription, which offers the best terms for Microsoft software legalization at power industry companies.
CROC and BSI MS stage a joint seminar titled 'Effective Methods of Managing Corporate Information Security Based on BS 7799:2002 Best Practices'. In addition, the third Annual National IT Leader Prize Award Ceremony was held. The project involves a business trip to Beijing (China) and the second annual IT Leader Forum.
As part of activities of the Innovation and Technology Committee at the Managers Association and with backing from CROC, the Managers Association stage a round-table discussion titled 'Global Standards and Russian Practices in Building an Effective Information Security System' and 'Special Considerations of ITIL/ITSM Implementation at Russian Corporations'.
According to an IDC report, for the fourth straight year CROC tops the list of IT service providers in Russia with a 3.7% share of the IT services market.
CROC's project titled 'Establishment of the IT Leader National Prize' receives a diploma from the 'Silver Archer' prize devoted to promoting public relations.
In 2004, CROC's revenue grew by almost 30% YoY to exceed $237 million, with the following revenue breakdown by vertical markets: finance and credit institutions – 35%, public sector – 26%, telecom operators – 12%, oil and gas – 8%, manufacturing – 7%, energy – 5%, and others — 7%. CROC is the leading provider of IT services for the third straight year and tops the list of the 10 leading systems integrators in Russia.
The company recorded an intensive growth of its practice for the creation of geographically distributed data storage systems. The company's Centralized Helpdesk supports the major part of CROC's implementations under various service contracts (including those with 24x7x365 servicing). By the end of 2004, CROC's Helpdesk maintains 3,900 local offices of corporate customers.
CROC opens the IBM Competence Center tasked with running tests and studies with a view to building effective IT solutions based on IBM hardware and software for corporate customers.
CROC Ural opens for business in Yekaterinburg. CROC Ural is focused on raising the quality of service, offering service and technical support to CROC customers over a vast territory, and optimizing interactions between CROC and customers during large-scale projects in the region.
The company derives 40% of its revenue from projects completed in Moscow and 60%, from regional projects, primarily in the Central, Siberian, Volga and Urals Federal Districts. The increasing number of regional projects inspires the company to continue regional presence expansion. In 2004, CROC is represented in the regions by: CROC North-West in Saint Petersburg, CROC Siberia in Novosibirsk, and CROC Ural in Ekaterinburg.
Some of CROC's prominent projects in 2004:
CROC's authorizations over the year:
CROC signed new partnership agreements with the following companies:
In 2004, CROC participated in various events, including an online seminar titled 'Cost Effectiveness of Using the IT Infrastructure. Planning the IT Budget' and the forum 'Information Technologies for Achieving Strategic Goals of Organizations'.
Jointly with RosBusinessConsulting Group and Intelligent Enterprise magazine, CROC stages the IT Leader Prize Award Ceremony. In addition, CROC stages a seminar for customers 'Effective Methods of Organizing IT Department Work Flows Based on ITIL Best Practices' moderated by Hans van den Bent, a co-author of ITIL and a recognized guru when it comes to boosting the performance of IT departments.
According to the IDC report titled 'Russian IT Services Market in 2004 - 2008: Forecasts and Market Shares of Vendors in 2003', CROC is the leading provider of IT services and tops the list of 10 leading systems integrators in Russia.
Boris Bobrovnikov, CROC Director General, receives special awards:
In 2003, CROC's revenue increased by 47% YoY to reach $184 million. The company starts to develop a range of business lines, including business applications, comprehensive technical support, and IT outsourcing.
CROC opens a competence center tasked with carrying out developing, testing, optimizing and supporting solutions, offering advice in matters of designing, deploying and operating information systems, and certifying customer-related IT solutions.
The internal ITIL-based Centralized Helpdesk starts its operation.
In 2003, CROC completed many projects, including:
CROC is authorized as:
CROC successfully passes certification and proves conformance of its Quality Management System with the requirements of the new Russian standard GOST R ISO 9001-2001, an equivalent of the international standard ISO 9001-2000.
Jointly with RosBusinessConsulting Group and Intelligent Enterprise magazine, CROC becomes a co-founder of the IT Leader Prize. The first IT Leader Prize Award Ceremony has been held, with distinguishing organizations and CIOs who have directly contributed to the promotion of innovative information technology in Russia that increases business productivity and spurs development of the Russian nation.
Boris Bobrovnikov, CROC Director General, wins the 'Person of the Year 2002' competition in the 'IT Industry Leader' category.
According to an IDC report, CROC is the leading provider of IT services for the second straight year and tops the list of the 10 leading systems integrators in Russia.
CROC posts $125 million in annual sales in 2002, a 54% increase year-on-year ($81 million). The company owes its growth mainly to the growing number of projects involving deployment of multi-service networks, IP telephony systems, video conferencing, automated engineering systems, security systems, data storage and processing systems.
CROC showcases the only ready-made solution available at the time for automating the Unified National Exam based on CROC's custom software – the 'Exam' Automated Information System (AIS).
CROC Siberia opens for business in Novosibirsk. CROC Siberia is targeted at raising the quality of service, offering service and technical support to CROC customers distributed over the vast territory, and optimizing interactions between CROC and customers during large-scale projects in the region.
In 2002, CROC completed many projects, including:
CROC's authorizations over the year 2002:
CROC signed new partnership agreements and became:
CROC actively participated in various events, including:
CROC staged various events jointly with partners: Compaq, Avaya, Cisco Systems, Intel, and Microsoft.
In 2002, CROC has a strong position in various rankings:
CROC expands the information system creation offering. In addition to the automated processing of machine-readable documents and software development competences that have been developed since the company's involvement in the processing of the President Election results in 1996, CROC masters many Microsoft technology specializations. As for computing systems, CROC expands its UNIX system competences, including DEC (now Compaq Computers) and Sun Microsystems technologies.
CROC opens a regional company, CROC North-West, in St. Petersburg.
CROC and Compaq authorize four additional regional service centers: in Arkhangelsk, Barnaul, Irkutsk, and Bratsk. CROC assumes management of one half of the Russian chain of Compaq service centers.
In 2001, CROC completed many projects, including:
In 2001, CROC earns the following authorizations and awards:
CROC signed a partnership agreement with Sun Microsystems and is now authorized as Enterprise System Reseller.
This year, CROC actively participated in various events, including:
CROC and Avaya staged the first joint seminar.
CROC is an active player in the Russian IT market, major Compaq Computers partner in Russia, prominent partner of Cisco Systems in enterprise segment and AT&T partner in structured cabling systems.
CROC launches an automated helpdesk for Cisco Systems equipment users, and also a technical support web server for Avaya equipment.
In addition, CROC expands the network of Compaq regional service centers.
In 2000, CROC completed many projects, including:
In 2000, CROC earns the following partner authorizations and awards:
The quality management system compliant with ISO 9001R was expanded to cover all company units and certified by Gosstandart of Russia.
CROC participated in the following events:
The company recovered from the 1998 crisis, with the performance indicators exceeding those of pre-crisis 1997.
CROC establishes a department tasked with solving the Year 2000 Problem (Y2K). The team conducts research to anticipate and prevent possible hardware and software failures come in 2000, and offers information support and advice to customers on Y2K. As part of these efforts, CROC experts are onsite at the data centers of major customers on New Year's Eve to monitor the situation upon rollover from x99 to x00.
Some of CROC's prominent projects in 1999:
CROC's authorizations and awards over the year:
CROC is authorized by the following vendors:
CROC's business units involved in software development implemented a quality management system compliant with ISO 9001R. The system was certified by the Russian Committee on Standardization, Metrology and Certification (Gosstandart of Russia).
CROC takes part in an exhibition titled 'Technical Devices of the Central Directorate of Internal Affairs' where it showcases its technology for processing hard-copy archives and converting them to electronic databases. In tandem with this, the SIB-2000 scanner is put on display – capable of recognizing the records of the HR departments for the uniformed services.
CROC deploys computing suites, networks, and structured cabling systems for public sector, banks, and energy companies. In mid-1998, the banking crisis ruined several large customers from the banking segment. The company's growth slows down following the economy recession,
CROC launches a croc.tac web server for technical support of Cisco Systems network equipment, tailored after the cisco.tac service.
CROC completed a range of large-scale projects, including:
Compaq Service Provider upon the results of FY 1997
CROC actively completes projects for governmental organizations and banks and starts projects for energy companies. The company expands its portfolio with corporate telephony.
CROC opens Compaq Authorized Service Center.
This year, CROC completes a range of large-scale projects, including:
CROC is recognized now as an authorized systems integrator for telephony systems by Lucent Technologies.
CROC specialists unveil SIB-97 to the public at the Innovate Russia '97 forum of innovative technologies in Moscow where Bill Gates, Microsoft President, tests the SIB-97 model.
CROC continues to focus on project activities and identifies first lines of business such as computing systems, structured cabling systems, networks, and storage systems. CIOs of large Russian companies are now aware of CROC.
One of the most notable projects of 1996 is the development of an automation suite for district electoral commissions of Russia, including ballot scanners completely designed by CROC, under GAS 'Vybory' ('Elections') State Automated System project. For the first time in a large scale, the ballot scanners were used during the elections of the Russia's President and the major of Moscow which covered approximately 10 election campaigns and a million of electors. During the year, CROC also starts the automation project for the largest healthcare institution in Eastern Europe, continues the automation project at the All-Russia Research Institute for Classification, Terminology, and Information on Standardization and Quality (VNIIKI) of the Russian Committee on Standardization, Metrology and Certification (Gosstandart), and also launches projects in major banks.
CROC signed direct partnership agreements with the following companies:
For the first time, CROC starts stage major events jointly with its partners. The landmark event for the Russian IT industry is the 'Cisco Systems Technologies for Corporate Networks' conference featuring the speech by Steven Dewitt, the Vice President of Cisco Systems World. The conference draws over 250 directors of automation departments at flagship Russian public and commercial companies and industrial enterprises.
The year 1995 is a landmark for CROC that selects its own niche – systems integration, and starts both project activities and cooperation with major customers, including representative offices of Western companies doing business in Russia.
In 1995, CROC completes a range of notable projects, including:
CROC wins a series of tenders to install computers at:
For doing business in Russia, CROC is authorized by the following companies:
Based on the results of FY 1995, CROC is named the number 1 Compaq Systems Reseller in Russia.
Established in May 1992 in Moscow, from the very beginning CROC has been promoting the most advanced information technology in the Russian market. During the first several years, CROC supplies, maintains and supports computers, peripherals and network equipment of top quality.
During this period, the most important vendor for CROC is Compaq Computers, a leader in the Intel-based workstations and servers market. It was a strategic partnership for CROC. In 1994, the vendor established own service center to provide maintenance and support for all equipment supplied by the integrator.
During these first years, CROC installed computing equipment at the 'Moscow News' Newspaper editorial office that was the first large customer for the company. In 1994, in a major project for Russian IT market of the time, CROC is contracted by the State History Museum for a project to automate its archives by deploying a multi-tiered data storage system powered by Exabyte and Maxoptix hardware.
During the first three years, CROC earns authorizations from the following vendors:
CROC actively participates in Russian major computer expos: