Contact center tools and solutions

We use advanced contact center solutions to improve the speed and quality of service for your customers.

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Robotization and analytics for contact centers

Improve the quality of service by automatically processing calls with voice and text bots that have built-in speech analytics.

Automate the acceptance and distribution of incoming and outgoing calls, increasing the number of processed calls. Our solutions will assist in optimizing operator resources, reducing telemarketing costs and increasing cross-selling. You will easily monitor script compliance and increase customer loyalty.

Innovate

High load on call centre, reduced loyalty, risk of losing customers

Reduce the cost of processing calls and the burden on operators by automating functions such as collecting customer loyalty index, marketing campaigns and soft-collection. Deliver simplified communication with the client, providing the necessary information through a chatbot, without the need for operator assistance.

High load on the contact center, the need to increase cross-selling

Arrange automatic outgoing calls to avoid unnecessary dialling up to clients, increase work productivity by providing operators with a convenient workplace, and supervisors the ability to easily edit service scripts.

Lack of data on the work of operators on voice сalls and text messages

Obtain extensive information about the quality of service provided by operators in voice and text communication channels. We offer an automated speech analytics system that is integrated with the recording system, as well as a user-friendly interface for contact center managers and analysts.

Need to control contact center employees’ work

Increase agent productivity by implementing a quality management system, transparent employee performance metrics, automatic call scoring and KPIs. Having implemented our solution, contact center managers will be able to receive full information on KPIs.

Innovate

High load on call centre, reduced loyalty, risk of losing customers

Reduce the cost of processing calls and the burden on operators by automating functions such as collecting customer loyalty index, marketing campaigns and soft-collection. Deliver simplified communication with the client, providing the necessary information through a chatbot, without the need for operator assistance.

High load on the contact center, the need to increase cross-selling

Arrange automatic outgoing calls to avoid unnecessary dialling up to clients, increase work productivity by providing operators with a convenient workplace, and supervisors the ability to easily edit service scripts.

Lack of data on the work of operators on voice сalls and text messages

Obtain extensive information about the quality of service provided by operators in voice and text communication channels. We offer an automated speech analytics system that is integrated with the recording system, as well as a user-friendly interface for contact center managers and analysts.

Need to control contact center employees’ work

Increase agent productivity by implementing a quality management system, transparent employee performance metrics, automatic call scoring and KPIs. Having implemented our solution, contact center managers will be able to receive full information on KPIs.

Industries and uses

Finance
Insurance
Telecommunications
Retail

Our IT solutions are designed for contact center executives and digital sales directors. Implementing our developments you can automate routine processes and increase the efficiency of teams.

Products and solutions

Start with contact center technology

Learn how contact center technology can help your business.

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Client success story

Task

We had to automate the processing of requests, reduce the contact center’s workload and increase customer loyalty.

Solution

Our ChatNavigator platform solution was integrated with the corporate website, Tele2 mobile applications, instant messengers, the Vkontakte social network and the Alisa voice assistant.

Result

The solution allows handling up to 80% of questions without involving an operator. The peak load on the chatbot is 15,000 conversations per day, and the total number of calls per month is over 300,000.

Explore your opportunities with us

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