We have implemented a self-learning assistant for the largest Russian retail company in the electronics and technology market - M.Video-Eldorado. Its main functions are to monitor and optimize the first line of technical support for users.
11 August 2020
With the help of our chatbot employees can send requests to technical support from a smartphone, and then quickly register their claim or receive a response from the operator.
14 May 2019
Due to better planning, we were able to reduce the delivery vehicles use by 10%. We also reduced the total working time of drivers by 14%, and the total mileage by 23%.
10 December 2018
Our team analyzed and identified shorter routes. This allowed to reduce transportation costs by 13%, minimize vehicle downtime, hence avoiding fines.
06 June 2018
We ensured compliance with the requirements of the legislation in the field of personal data, non-stop operation of the Avon online store and other customer services.
19 February 2018
We oversee a comprehensive radio survey of 14 stores, including a survey of the cable system, and provide reports on project results.
13 July 2017
With the help of the portal, the company can track the time of arrival of vehicles, keep a history of cooperation with counterparties, monitor current obligations, carry out automated settlements and generate the necessary documentation and reports.
26 May 2016
Using TMS from the CROC cloud-enabled reduction of the transportation expanse and cost optimization of maintenance and support of information systems.
12 December 2015
In a relatively short time, 61 stores of the customer's geographically distributed network were equipped with telephone service.
08 September 2015
We ensured the continuous operation of IT systems in the company. We also created the ability to transfer systems to the backup site in case of force majeure.
08 September 2015