The resumption of projects suspended due to the pandemic is forecast to boost the Russian Monitoring and Control Center (MCC) market by 15% in 2021.

Accenture, Digital Leader, and CROC recently completed a joint ‘MCC: Advanced Technologies’ study. The survey covered more than 250 respondents from 10 industries, including information technology, energy, metallurgy, banking, and government.

MCCs provide a collaborative environment capable of processing larger data flows in real time. These centers are designed to boost business efficiency and underpin prudent management decisions.

The size of the Russian MCC market stood at ₽7.1 billion in 2020 and is estimated to grow by 15% in 2021 and then by 9% year-on-year to reach ₽17.7 billion by 2030.

According to the study, 67% of respondents believe MCCs offer the capacity and expertise to allow for real-time business management and rapid response to changes. Furthermore, 38% of participants say that MCCs can effectively handle a company’s historical data, while 33% see such control centers as providing a physical environment for collaboration using multiple screens and video wall technology.

The basic features of MCCs are regularly expanded to meet changing business and industry requirements, stressing the lack of a unified approach to MCC features in Russia.

Evgeny Filatov
Lead of Intelligent Cloud & Infrastructure Russia, Accenture

MCCs are most in demand within the real sectors of the Russian economy. In digital industries (IT, banking, telecom), only major players currently have MCCs, the failure of which could greatly affect these companies’ performance.

The fact that monitoring activities require high-quality data is a key obstacle to MCC expansion. According to experts, to overcome this, companies will have to invest in Digital Platforms, IoT, and Data Governance. Another roadblock is challenging organizational changes accompanying MCC adoption and poor digitalization culture. However, the cost of underlying MCC technology is not a problem as, according to respondents, the benefits far outweigh investment in set-up.

Furthermore, 82% of those surveyed claimed that MCC mobility was a major performance driver for most enterprises during the pandemic.

Key factors promoting MCC market growth in Russia and globally will include ever growing focus on improving business efficiency, enhanced human-free decision-making, and increasing penetration of Internet of Things (IoT), Big Data (Big Data), Edge Computing, and machine learning technologies. Moreover, MCCs are also expected to expand rapidly to industries that have so far been slow to adopt such technology.

We see a trend towards minimum data, simplified display, and consolidated features. Dashboards are increasingly configured to allow one person to manage several enterprise systems.

Dmitry Shabanov
Head of Multimedia Systems, CROC

According to 70% of respondents, MCC operation will require less human involvement in the long run, with 30% believing that artificial intelligence advancement will greatly contribute to this change. Another trend is the increasing amount of processed data and end-to-end monitoring of all possible sub-processes.

However, only 10% of participants believe that future MCC development will be significantly impacted by digital twin technology, which enables simulation modeling and use of new tools. Today, physical and chemical modeling is already available to simulate scenarios and develop the best production technology.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.