CROC Cloud Services has won an administration managed service contract covering Otkritie Bank's website infrastructure, as well as testing and development environments, hosted in a third-party provider’s cloud. The project is already underway and has helped Otkritie Bank reduce IT department workload and ensure the 24/7 availability and fault tolerance of website client services.

The fact that website infrastructure is based on data centers of various providers enables Otkritie Bank services to reach the highest uptime parameters. The website team prefers to outsource basic processes such as virtual machine configuration and launch, Kubernetes cluster deployment and infrastructure monitoring.

CROC's business unit now provides Otkritie Bank with three lines of technical support, sending notifications for any incidents and helping to prevent future problems. CROC Cloud Services made necessary infrastructure changes, monitored operations to detect performance degradation, and launched customized Kubernetes installations for sophisticated development tasks.

We focus on constant development of our client business services like The bank strives to adapt the website to market requirements and make it more user-friendly, with the outsourcing model proving to be effective over the past few years.

Maxim Gaibaryan
Head of Retail Systems Department, Otkritie Bank

Outsourcing of cloud infrastructure maintenance continues to grow in popularity. Customers are often reluctant to change their providers, either because they are used to working with them or migration to another platform seems time-consuming and difficult. However, efficient infrastructure maintenance using in-house resources is costly. In such cases, engaging one more contractor helps relieve the maintenance burden and secure a high-quality service. We render such services not only in the clouds of Russian providers, but also administer the platforms of international cloud providers via a managed service format.

Maxim Berezin
Business Development Director, CROC Cloud Services

About Otkritie Bank

Otkritie Bank is officially recognized as a systemically important credit institution by the Bank of Russia. As a universal bank, Otkritie operates within all classic banking segments (e.g. corporate, investment, retail, SME and private banking). The bank’s subsidiaries hold leading positions in the Russian financial market and include Rosgosstrakh and Rosgosstrakh Life insurance, Otkritie Broker, Otkritie Asset Management Company, Otkritie Non-State Pension Fund, Baltic Leasing JSC, Open Leasing LLC, Otkritie Factoring LLC, RGS Bank, and JSC Customs Card. The bank’s solid financial stability is highlighted by credit ratings assigned by domestic agencies ACRA (АА(RU)), RAEX (ruAA) and NCR (, as well as international rating agencies Fitch (BB+) and Moody’s (Ba2). Otkritie Bank’s development strategy is centered around accelerating and improving customer service and the adoption of FinTech innovations.