In 2020, CROC and Nice completed several large-scale contact center automation projects, including deployment of recording, omnichannel analytics and voice biometrics systems at one of Russia’s largest banks. Over 19 years of cooperation in the Russian market, the partners have implemented around 100 complex projects using Nice solutions in various sectors, including banking, insurance, telecommunications and retail. In 2012, Nice granted CROC its highest possible Platinum Partner status.
Today, CROC is Nice’s leading business partner in Russia and has the largest number of employees holding NICE Certified Implementation Engineer (NCIE) and Support Engineer (NCSE) status. CROC installs recording (including AI-powered), quality assessment, speech analytics, personnel management systems and other Nice solutions in contact centers.
We have granted the first Nice Portfolio Partner award to our Russian partner CROC, which successfully completed numerous large projects and portfolio deals this year. CROC’s team boasts great expertise in integrating Nice solutions, allowing us to assure customers of our partner’s professionalism, experience and expertise in our entire product range.Pavel Reznik
Sales Executive Russia & CIS, Nice
During our long-term partnership with Nice, we have constantly improved our expertise and expanded our portfolio with solutions based on the vendor’s technologies. The awarding of Portfolio Partner status is a key milestone of our cooperation that guarantees the high quality and speed of CROC’s technical support for customers.Sergey Malinovsky
Head of Unified Communications, CROC
Nice Systems is the world’s leading provider of solutions that record, extract and analyze voice and digital interactions with customers (e.g. IP, traditional telephony, email)..