IT process management systems

We automate IT services in line with the latest global practices.

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Service approach for the entire organization

We will help you manage IT services based on ITIL standards and methodologies, which are successfully applied around the world. Our clients include Sberbank, M.Video, TVEL, Ingosstrakh, Aviadvigatel, OMK, VTB24, leading government organizations and enterprises.

Extensive experience
For over 10 years we have been providing consulting services, building service management processes in line with the best practices of ITIL, COBIT, IBPL.
We cooperate with manufacturers
Our company is a leading Russian partner of software and IT service management systems automation manufacturers: Naumen, Terrasoft Creatio, Micro Focus, Ivanti, Simple One, Axios Systems.
We work with vendors
We implement modules for IT assets management: Ivanti Asset Manager, Terrasoft Creatio, Axios, Snow, Micro Focus Asset Manager.
Expert qualification
Our experts have ITIL certificates and are well familiar with the specifics of work in different countries.

Portfolio of solutions

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Client success story

Task

We had to ensure control over the ticket printing machines operations, the quality of service stations and the execution of subcontract agreements. In addition, we were tasked with improving the quality of the transport system and processing citizens' appeals.

Solution

We have implemented an ITSM system that has covered central office and thousands of stations, a chat bot and a mobile application.

Result

The repair works of platform equipment has accelerated by 4X, the number of overdue repairs has decreased by 12X, the costs of processing messages from citizens have decreased by 10X, and complaints have ceased.

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