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We use advanced contact center solutions to improve the speed and quality of service for your customers.
Improve the quality of service by automatically processing calls with voice and text bots that have built-in speech analytics.
Automate the acceptance and distribution of incoming and outgoing calls, increasing the number of processed calls. Our solutions will assist in optimizing operator resources, reducing telemarketing costs and increasing cross-selling. You will easily monitor script compliance and increase customer loyalty.
Reduce the cost of processing calls and the burden on operators by automating functions such as collecting customer loyalty index, marketing campaigns and soft-collection. Deliver simplified communication with the client, providing the necessary information through a chatbot, without the need for operator assistance.
Arrange automatic outgoing calls to avoid unnecessary dialling up to clients, increase work productivity by providing operators with a convenient workplace, and supervisors the ability to easily edit service scripts.
Obtain extensive information about the quality of service provided by operators in voice and text communication channels. We offer an automated speech analytics system that is integrated with the recording system, as well as a user-friendly interface for contact center managers and analysts.
Increase agent productivity by implementing a quality management system, transparent employee performance metrics, automatic call scoring and KPIs. Having implemented our solution, contact center managers will be able to receive full information on KPIs.
Reduce the cost of processing calls and the burden on operators by automating functions such as collecting customer loyalty index, marketing campaigns and soft-collection. Deliver simplified communication with the client, providing the necessary information through a chatbot, without the need for operator assistance.
Arrange automatic outgoing calls to avoid unnecessary dialling up to clients, increase work productivity by providing operators with a convenient workplace, and supervisors the ability to easily edit service scripts.
Obtain extensive information about the quality of service provided by operators in voice and text communication channels. We offer an automated speech analytics system that is integrated with the recording system, as well as a user-friendly interface for contact center managers and analysts.
Increase agent productivity by implementing a quality management system, transparent employee performance metrics, automatic call scoring and KPIs. Having implemented our solution, contact center managers will be able to receive full information on KPIs.
Finance
Insurance
Telecommunications
Retail
Our IT solutions are designed for contact center executives and digital sales directors. Implementing our developments you can automate routine processes and increase the efficiency of teams.
Reduce call processing costs and operator workload with the help of a robot assistant that clarifies the question from the client and directs her to the required menu item without operator’s assistance. Any client can voice the request in free form without pressing any keys and if an operator is required to resolve the issue, the robot quickly switches your customer to an expert. By responding to your clients in a more effective way, you can improve customer service efficiency and customer loyalty.
Increase the productivity of your contact center with an outbound dialing system that can be integrated with a CRM system. You no longer need to involve operators to convey important information to your customers. It is enough only to set certain parameters and the system will determine the list of contacts and call them at the set time. If answered a pre-recorded message will be played. Our solution will reduce the cost of contacting a client, minimize telemarketing costs and optimize operators' resources.
Provide flexible configuration, collection and analysis of operator performance using a quality management system. Our solution evaluates incoming and outgoing calls, maintains a high level of service and adheres to the SLA of the contact center. The system provides transparent criteria for assessing the effectiveness of employee work, allows you to customize KPIs and increases work productivity. Contact center managers will have an opportunity to see comprehensive data on the work of the contact center.
Improve service quality with speech analytics. Our solution allows you to classify calls depending on the topic, find calls that contain specified phrases among an array of conversations, conduct promotions and deep marketing analysis of customer behavior. You will be able to improve the quality of service, reduce the time spent listening to calls and generating reports. As a result of the implementation, you will be able to increase the average receipt and sales conversion, identify the best and worst practices.
Our solutions reduce the burden on operators, automate the processing of customer requests, reduce costs and increase cross-selling.
We have created and implemented an intelligent chat bot for the Tele2 contact center. Tele2 chatbot understands human speech, offering easy communication. Typical requests are processed without the need for operator involvement. Tele2 chatbot manages the subscription services, determines client’s location and prompts the nearest company stores.
We had to automate the processing of requests, reduce the contact center’s workload and increase customer loyalty.
Our ChatNavigator platform solution was integrated with the corporate website, Tele2 mobile applications, instant messengers, the Vkontakte social network and the Alisa voice assistant.
The solution allows handling up to 80% of questions without involving an operator. The peak load on the chatbot is 15,000 conversations per day, and the total number of calls per month is over 300,000.