Industries
Business solutions
Infrastructure solutions
Engineering and multimedia systems
Service support
CROC ecosystem
About us
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Media center
We automate IT services in line with the latest global practices.
We will help you manage IT services based on ITIL standards and methodologies, which are successfully applied around the world. Our clients include Sberbank, M.Video, TVEL, Ingosstrakh, Aviadvigatel, OMK, VTB24, leading government organizations and enterprises.
Reduce costs and build support service with our Service Desk solution. It is a ticket collection service that assigns IT experts to solve a problem. Depending on the needs of the company, implementing this solution can assist with import substitution, addint functionality, scaling and clear reporting.
Process 3X more messages without increasing the number of your staff. Implementing a technical support system with artificial intelligence offers higher response rates, increased customer and employee satisfaction. It encompasess is a smart routing, a chat center for an operator and a response neural network.
Optimize budgets and provide visibility into IT costs and utilization by implementing an ITAM system. Our solution guarantees continuous and centralized collection of information on IT components that can be used to make the financial decisions.
Create a secure communication tool within your company. We offer a secure messenger for your employees that connects all information systems, business processes and data. As a result, you have a safe zone for the exchange of fast secure calls, corporate correspondence and the exchange of documents.
Increase employee productivity and optimize human resources with automatic timing nad controls, load calculation and remote support. Our solution allows you to establish automatic monitoring and remote control and track user actions and events on his desktop.
Reduce costs and build support service with our Service Desk solution. It is a ticket collection service that assigns IT experts to solve a problem. Depending on the needs of the company, implementing this solution can assist with import substitution, addint functionality, scaling and clear reporting.
Process 3X more messages without increasing the number of your staff. Implementing a technical support system with artificial intelligence offers higher response rates, increased customer and employee satisfaction. It encompasess is a smart routing, a chat center for an operator and a response neural network.
Optimize budgets and provide visibility into IT costs and utilization by implementing an ITAM system. Our solution guarantees continuous and centralized collection of information on IT components that can be used to make the financial decisions.
Create a secure communication tool within your company. We offer a secure messenger for your employees that connects all information systems, business processes and data. As a result, you have a safe zone for the exchange of fast secure calls, corporate correspondence and the exchange of documents.
Increase employee productivity and optimize human resources with automatic timing nad controls, load calculation and remote support. Our solution allows you to establish automatic monitoring and remote control and track user actions and events on his desktop.
We have automatized repair and maintenance of ticket machines and bus stop infrastructure processes, as well as contractor control. Additionally, we have created a mobile application and, using chatbot technologies, upgraded reception and processing of citizens' requests. The changes have positively affected more than 1.5 million of the company's customers.
We had to ensure control over the ticket printing machines operations, the quality of service stations and the execution of subcontract agreements. In addition, we were tasked with improving the quality of the transport system and processing citizens' appeals.
We have implemented an ITSM system that has covered central office and thousands of stations, a chat bot and a mobile application.
The repair works of platform equipment has accelerated by 4X, the number of overdue repairs has decreased by 12X, the costs of processing messages from citizens have decreased by 10X, and complaints have ceased.
The new Service Desk promptly handles 8,000+ requests from 50,000 employees at 60 customer organizations every month.
In a short time, we have implemented a project to automate the main user interaction processes, such as incident management and service requests processing.
With the help of our chatbot employees can send requests to technical support from a smartphone, and then quickly register their claim or receive a response from the operator.
Basic infrastructure services Marketing Specialist
Head of IT Process Management