Our approach to implement monitoring system of call center operators at VimpelCom
We have installed a tool for scheduling and monitoring the work of operators, which improved the quality of customer service.
10 December 2019
Knowledge base for call center operators and employees of Tele2 communication salon
The unified knowledge management system KMS Lighthouse provides Tele2 contact center operators, retail employees and dealers with access to up-to-date business information on products during customer service.