The unified knowledge management system KMS Lighthouse provides Tele2 contact center operators, retail employees and dealers with access to up-to-date business information on products during customer service.
10 December 2019
Reduced about 100 million rubles a year in operating costs using speech synthesis and recognition technology
News / 16 November 2019
In a relatively short time, 61 stores of the customer's geographically distributed network were equipped with telephone service.
08 September 2015
We have improved a corporate video conferencing system to ensure efficient meetings, as well as provide users with additional functionality. The updated system boasts advanced Polycom and Wowza components.
27 May 2014
We have installed a tool for scheduling and monitoring the work of operators, which improved the quality of customer service.
23 January 2014