Knowledge base for call center operators and employees of Tele2 communication salon

The unified knowledge management system KMS Lighthouse provides Tele2 contact center operators, retail employees and dealers with access to up-to-date business information on products during customer service.

10 December 2019

Intelligent Contact Center Assistant Robot

Reduced about 100 million rubles a year in operating costs using speech synthesis and recognition technology

News / 16 November 2019

We installed telephone stations at the MVideo network stores

In a relatively short time, 61 stores of the customer's geographically distributed network were equipped with telephone service.

08 September 2015

Modernization of the Ingosstrakh videoconferencing system

We have improved a corporate video conferencing system to ensure efficient meetings, as well as provide users with additional functionality. The updated system boasts advanced Polycom and Wowza components.

27 May 2014

Our approach to implement monitoring system of call center operators at VimpelCom

We have installed a tool for scheduling and monitoring the work of operators, which improved the quality of customer service.

23 January 2014

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