Service Providers

Planning Process Automation

Project objectives: Streamlined the coordination of annual plans between all WTC Moscow financial reporting centers, the approval and adjustment of quarterly budgets, and the harmonization of a consolidated annual business plan.

CROC employed IBM Cognos 8 Enterprise Planning in order to automate WTC Moscow's planning process.

Key Customer Benefits

• Formalization of planning process requirements
• Budget development both for individual divisions and the entire company
• Scheduling of monthly budget adjustments (with the support of version numbering) for each approving party
• Storage of previously approved plans

Technical Infrastructure Upgrade

Project objectives: Installation of state-of-the-art systems and facilities at the Congress Center.

Reconstruction involved the modernization of the center’s interior, an upgrade of technical capabilities in compliance with the latest international standards, and the creation of WTC Moscow's technical infrastructure using a solution that comprised five subsystems.

Key Customer Benefits

• Events now have access to state of the art technology
• Harmonious and expressive interior design

CRM System Integration

Project objectives: Improved service quality.

CROC designed, developed, and deployed a CRM system in order to integrate all customer services.

Key Customer Benefits

• Sales process automation
• Improved business process transparency and manageability
• Improved quality of service

Deployment of Wi-Fi Network and DECT Infrastructure

Project objectives: Increased hotel attractiveness and functionality.

CROC deployed Wi-Fi and DECT microcellular networks in the Rodina hotel.

Key Customer Benefits

• Clients can roam within the hotel while staying connected
• Simple communication service billing
• Personnel performance improvement