| Megafon (Sonic Duo) |
Automated Form Processing System
Project Objectives: Automation of entry of mobile subscriber receipt forms (information cards).
CROC developed and implemented an automatic form processing system in order to allow the automatic database entry of subscriber information cards.
Key Customer Benefits
- More than one million backlogged forms processed within one month
- Average system throughput of 30,000 forms per day (720,000 forms per month)
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| Rostelecom |
Hardware and Software Upgrade for Automated Phone Traffic Monitoring System
Project Objectives: Analysis of statistics and tariff information from Rostelecom international and long distance communication nodes.
In 2007, CROC implemented a system capable of processing over 18 million calls per day and deployed a data warehouse capable of storing all required information for a period in excess of one year.
Key Customer Benefits
- Provision of required level of performance and reliability
- Faster input data processing
- Simplified data archiving
- Ability to monitor network status and system operational quality
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| Svyazinvest |
Multi-Factor User Authentication and Authorization System
Project Objectives: Provision of information security.
In 2006, CROC designed and implemented a multi-factor user authentication and authorization system comprising the following integrated components:
- Public Key Infrastructure
- Two-factor authentication system
- Single Sign-On technology
Key Customer Benefits
- Protection of company internal resources
- Elimination of need for passwords in order to access resources and applications
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TELE2 Russia
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Call Center
Project Objectives: Upgrade of existing customer service tools.
The project was implemented in 2008 on the base of two solutions: a call center with agents who receive calls from subscribers and a self-service voice portal for callers (IVR system). The call center currently serves 14 million of TELE2 Russia customers from 37 regions throughout Russia.
Key Customer Benefits
- Instant agent connection even during peak hours
- Simple and intuitive IVR procedures
- Gathering of statistics on call center operations
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Uralsvyazinform
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Corporate Network Comprising Multiple LANs and IP Telephony
Project Objectives: Provision of an effective, reliable, and secure information collaboration environment for inter-departmental communication.
In 2005, CROC implemented inter-regional corporate phone communications system with a unified dial plan. A billing system comprising data storage systems and a computer system was also designed and implemented. In addition, a data storage system, based on a high-end EMC disk array, was built and a tape library was included for SAN backup purposes.
Key Customer Benefits
- Provision of required level of reliability and performance
- Connection of over 2,000 employees at different affiliates of the company
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| VimpelCom |
Multi-Service WAN
Project Objectives: Development and implementation of geographically distributed corporate multi-service WAN for VimpelCom (Beeline) mobile carrier and integration of over 400 branch offices across 78 Russian cities.
As a part of VimpelCom’s IT infrastructure stabilization project, in 2005, CROC developed and implemented a high-performance state-of-the-art WAN featuring built-in robust failure prevention, advanced data integrity procedures, advanced network management tools, and WAP service subsystems.
Key Customer Benefits:
- Increased efficiency of IT resources and improved customer service, thus allowing VimpelCom managers to concentrate on core business operations
- Upgraded IT infrastructure
- Improved data security for mobile users
- Streamlined management data access
- Reduced data processing costs
- Development of WAP service subsystems
- Mobile users in six largest coverage areas now enjoy streamlined and improved internet access
- Testing and technical support for e-commerce system comprising five hardware and software products from different vendors
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| Mobile TeleSystems | Development of a Comprehensive Disaster Recovery Plan
Project Objectives: Development of employee procedures and regulations to mitigate the impact of disaster.
CROC created individual DRPs for the MTS Head Office in Moscow and its major regional affiliates throughout Russia in the cities of St. Petersburg, Vladivostok, Samara, Nizhny Novgorod, Novosibirsk, Krasnodar, and Ekaterinburg. The project involved the performance of a comprehensive systemized data analysis of MTS’ IT infrastructure.
Key Customer Benefits
- MTS is now equipped to react appropriately to any disaster or emergency
- Ability to estimate information systems downtime in case of a breakdown
- Simplified certification for the Sarbanes-Oxley Act and COBIT standard compliance
- Delivery of set of well-defined, clear, and easy to follow DRPs
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| Megafon, Povolzhsky Affiliate | Participation in Creation of One of Russia's Largest Data Centers
Project objectives: Facilitation of business stability and the creation of a platform to launch new 3G services in the Russian market
The data center is located in the city of Samara and occupies a territory of over 320,000 square feet. CROC designed all necessary engineering systems for a fully-automated 6-floor data center including: a structured cabling and cabling support system; automatic fire alarm and automatic gas fire extinguishing systems; heating and lighting systems; a power equipment and main feed system; and a high-precision conditioning and ventilation system.
Key Customer Benefits
- Data center designed to meet Uptime Institute Tier 3 standards
- Ensured business continuity
- Opportunity to develop additional business lines (such as the leasing of communication channels and computing capacity)
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