IT infrastructure support and IT outsourcing services
Today’s enterprise IT infrastructures are geographically distributed and comprise numerous telecom, hardware, and software solutions and consequently require professional maintenance and technical support in compliance with QoS standards in order to ensure high end-user productivity.
CROC’s Service Center provides comprehensive IT infrastructure planning, implementation, management, maintenance, and technical support services for a wide range of software, hardware, and telecom solutions. CROC has an experienced team of certified technical specialists and offers flexible service plans in order to satisfy the high service quality requirements of customers.
CROC follows procedures that are ISO 9001: 2008 certified in order to ensure the provision of the highest possible quality of service. CROC is also ISO 20000-1:2005 IT Service Management System certified in recognition of the fact that it continuously provides high-quality ITSM services in accordance with ITIL best practices. In addition, ISO/IEC 27001:2005 Security Management System certification guarantees reliable information protection for companies that outsource information management services to CROC.
CROC’s maintenance and technical support services help customers to:
- Reduce Total Cost of Ownership (TCO) of IT infrastructure
- Receive maximum return on IT investment
- Ensure failure-free operation of all IT systems and operations
- Minimize system downtime caused by technical faults
- Promptly eliminate critical failures
- Reduce risk of failures
- Increase system performance and organizational productivity
- Improve user satisfaction
IT support outsourcing (of the entire IT infrastructure or certain IT services) helps customers reduce IT expenses and non-core personnel costs, maximize return on existing IT infrastructure investment, reduce operational risk and downtime, and improve business efficiency. However, customers still have ultimate control over the actual services provided.
Advantages of outsourcing:
- Single point of accountability
- Optimization of resources: spend less time and resources on non-core IT processes and more on strategic initiatives
- Improved business processes and higher return on business assets through improved IT service quality
- Reduced business risk thanks to IT service optimization and higher reliability
- Improved transparency of IT services and IT infrastructure management
- Ability to make reasonable and timely IT infrastructure and process transformation decisions
In order to receive maximum benefits, a long-term (at least one-year) contract is recommended, thereby enabling service providers to make long-term investments in IT services and architecture, and ensuring that customers have a long-term guarantee of IT services quality and reliability.
