Call centers and data transfer networks
Today, companies cannot operate without reliable data networks. Moreover, the improvement and optimization of data transfer systems is becoming an important competitive differentiator as it allows for the provision of new services, business process acceleration, and increased efficiency. CROC offers the following services in this field:
- Deployment of optical transport networks
- Creation of multiservice networks
- Wireless network installation
- Data transfer optimization
- Corporate network security
Call centers and contact centers help improve customer relations efficiency for organizations with advanced customer/subscriber networks such as major insurance and transportation companies, financial institutions, and telecoms operators. In addition, they also help minimize the number of unsuccessful calls, optimize the use of resources to respond to internal and external calls, introduce new services for clients, and improve service quality. CROC’s call center services include:
- Supply and setup of intelligent multimedia contact centers
- Integration of contact centers with various applications, including enterprise management systems, ERP, CRM, and helpdesk systems
- Deployment of call center agent workload monitoring and statistics analysis systems as well as audio and video recording systems
- Arrangement of automated technical support (helpdesk) via a contact center
- Upgrading of telecommunications infrastructure
In addition, CROC offers a full range of design, implementation, and maintenance services for corporate IP telephony systems, and integrated telecommunications infrastructure, upgrading of telecommunications infrastructure, and creation of IP based telephony and communication systems. CROC professionals create IP telephony systems based on Avaya, Cisco Systems, Siemens, AudioCodes, and HP Networks (former 3Com and H3C) solutions and use QoS to ensure there is no voice packet loss or latency during data transfer.
CROC has been operating in the telecoms market since 1994 and has strong partnerships with leading global vendors including Cisco, Ciena, HP Networking (former 3Com and H3C), Juniper, Nice, and Avaya. CROC is Avaya’s largest partner in Russia (business lines and volume) and also employs 10 Cisco Certified Internetwork Experts (CCIE) — the highest level of professional certification offered by the company.
