Comprehensive IT Infrastructure Service and Support Program
CROC’s Comprehensive IT Infrastructure Service and Support Program addresses the following critical business issues:
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Optimization of IT investment |
Service life extension and IT cost reduction |
Optimization of IT resources in the context of staff shortage |
Insurance against breakdowns |
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Why CROC?
- Unique portfolio of service and technical support partner agreements with all major vendors of computing, telecommunications, and engineering hardware and software. Provision of maintenance and support of both individual information systems and entire IT infrastructures.
- Provision of IT support services to regional and geographically-distributed organizations in the majority of large Russian cities.
- A single point of contact (responsible manager) for all technical issues related to maintenance and support of your IT infrastructure.
- Proactive services and support — information systems monitoring, preventive maintenance, IT audit consulting, analytical experience, and CROC Service Center’s best practices.
- United Central Technical Support Service (Helpdesk) certified by BSI to operate IT Service Management System in compliance with ISO/IEC 20000-1:2005 requirements as related to IT services provision and customer technical support.
Central Technical Support Service in Figures
- 5,700 offices and sites supported throughout Russia
- 24 hours a day, 7 days a week
- Over 35 first-line support engineers
- Up to 17 engineers per shift
- 140 second-line support workgroups
- More than 200 services supported
- Toll free number (800)
- Certified for compliance with ISO 9001; ISO 20000; ISO 27001
- Certified by Cisco, Citrix, Oracle, and Vmware
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