Service

Need to Improve Your Business Efficiency and Stability Now? No Problem!

CROC offers Comprehensive IT Infrastructure Service and Support Program.

This program addresses the following critical business issues:

Optimization of IT investments	Service life extension and IT costs reduction	Optimization of IT systems in the context of staff shortage	Insurance against breakdowns

Why CROC?

1. Unique portfolio of service and technical support partner agreements with all major vendors of computing, telecommunications and engineering hardware and software. Maintenance and support of both individual information systems and the entire IT infrastructure.
2. IT support services to regional and geographically-distributed organizations in the majority of large Russian cities.
3. A single point of contact (responsible manager) for all technical issues related to maintenance and support of your IT infrastructure.
4. Proactive services and support — information systems monitoring, preventive maintenance, consulting based on IT audit, analytical experience and best practices of CROC's Service Center.
5. United Central Technical Support Service (Helpdesk) certified by BSI to operate IT Service Management System in compliance with ISO/IEC 20000-1:2005 requirements as related to IT services provision and technical support of the customers.

Central Technical Support Service in Figures

• 6,400 offices and sites supported throughout Russia
• 24 hours a day, 7 days a week
• Over 35 first-line support engineers
• Up to 17 engineers on shift
• 140 second-line support workgroups
• More than 200 services supported
• Toll free number (800)
• Certified for compliance with ISO 9001; ISO 20000; ISO 27001
• Certified by Cisco, Citrix, Oracle, and VMware

Start improving your business efficiency right now!

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