About CROC

CROC is the leading Russian company in IT infrastructure creation (IDC Russia IT Services Analysis reports, 2002 - 2011). CROC helps customers improve business efficiency and meet their strategic goals through the advanced use of information technology. Extensive expertise and long-standing partnerships guarantee that CROC can confidently implement innovative solutions.

CROC is an IBM Systems Integrator and Platinum Business Partner in Russia with the IBM Beacon Award in EMEA (2010), HP Gold Preferred Partner and Platinum Software Business Partner, EMC Velocity² Signature Solution Center Partner with the Implementation Partner of the Year (2010) and the Best EMC Solution Center in Central Europe (2009) awards, Oracle Platinum Partner, Microsoft Gold Partner and the first Russian Microsoft Enterprise Solution Provider, Cisco Gold Partner with Enterprise and Service Partner of the Year (2010) awards. CROC is also a Platinum Business Partner of Avaya, Polycom, and TANDBERG. Effective cooperation with more than 150 hardware and software vendors ensures that CROC is a specialist in the implementation of integrated solutions comprising infrastructure creation and business process automation.

Services and Solutions

CROC's broad portfolio of industry-specific solutions and services offers added value to businesses such as continuity, manageability, flexibility, transparency, and security:

IT consulting services Data centers Virtualization and cloud computing Call centers and data transfer networks Video conferencing and unified communications Business applications: business process management, integration, and optimization	Infrastructure software solutions IT infrastructure monitoring and management Information security IT infrastructure support and IT outsourcing services Engineering infrastructure

Industries

As a strategic partner of CIOs and business executives, CROC offers customized solutions for various industries. We have built strong relationships with leading Russian and international companies as well as Russian government agencies. CROC implements at least several thousand projects each year and is a regular solution provider for more than a half of Russia’s Top 100 businesses (63 companies). Among CROC’s customers are companies from the following industries:

Banking and Finance Retail / Business Corporations Construction and Development Education Fuel and Energy Public Authorities

Manufacturing Oil and Gas Service Providers Telecommunications Transportation and Logistics

See full list of our customers.

Our Competitive Advantages — THE Five P's:

• Performance in the Market: CROC is the No. 1 company in systems integration services market in Russia (IDC reports, 2002 - 2011). CROC recorded total revenue of USD 832 million in 2010. 
• People: Approximately 1,800 specialists guided by CROC’s highly-qualified senior management team.
• Partners: CROC excels in implementing hardware and software solutions from IBM, HP, EMC, Dell, Fujitsu Technologies, Cisco, Avaya, Polycom, TANDBERG, Microsoft, Oracle, Symantec, VMware, CommScope, and other global IT leaders. In addition, CROC operates its own Competence and Service Centers.
• Projects and Expertise: CROC is experienced in the planning, design, implementation, management, and support of challenging IT projects for large Russian and international organizations.
• Place and Contacts: CROC operates throughout the territory of the Russian Federation.

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Performance

CROC has operated in the Russian IT market since 1992, from the very beginning of market relations in Russia.

According to the IDC report “Competitive Profiles and Analysis of Leading IT Services Players in Russia, 2011”, CROC has ranked first in the systems integration market (with a 15.3% market share) while has maintained its leading position in the Russian IT services market. With a 5.5% market share, CROC is the number one IT services provider in Russia (among the top IT services companies in Russia by IT services revenue, excluding offshore revenue).

CROC recorded total revenue of USD 832 million in 2010 — an impressive 32% growth from 2009. Annual audits have confirmed CROC’s financial stability over the past 19 years. Close relationships with the credit departments of major vendors and international and Russian banks allow CROC to handle multiple projects concurrently while offering customer-tailored financing plans. As part of its financing services, CROC offers assistance in acquiring equipment through leasing.

CROC is ranked in:

• Russia's Top 200 Private Companies by Forbes Magazine (2005-2011) 
• Russia's Largest Companies by Product Sales Volume (2005 – 2010), The Top 10 Largest Companies in the Russian Information and Communication Technology Market (2002 – 2010) and Top 10 Largest Consulting Groups in Russia (2005-2011) by Expert Rating Agency
• Largest IT Companies in Russia by CNews Analytics (2002 – 2010) and RIA Analytics (2011)

People

CROC proudly boasts one of the most dynamic and qualified workforces in the industry.

Boris Bobrovnikov, Director General, is one of the most influential leaders within the Russian IT sector. CROC’s management team comprises senior managers the majority of whom have been with the company since its foundation. Each senior manager has significant hands-on experience within the IT industry. The management team shapes business strategy and manages relations with key partners, vendors, subcontractors, and customers. In addition, senior managers are responsible for developing business sectors, elaborating technological strategies and new fields of activities, managing large scale projects, forming regional policy, positioning and forming marketing strategy, setting financial policies, coordinating sales and logistics, and managing human resources. Our managers are professionals recognized by both the Russian business community and the media.

CROC has approximately 1,800 employees. Our experts, some of whom are specialized in rare and elite fields, hold over 2,800 professional certificates. CROC demands the highest possible professional standards from our employees. Account and project managers have international MBA and Project Management Professional qualifications. In addition, our specialists attend vendor training courses in Russia and abroad on a regular basis.

Partners

CROC is the leading Russian partner of IBM, HP, EMC, Dell, Fujitsu Technologies, Cisco, Avaya, Polycom, TANDBERG, Microsoft, Oracle, Symantec, VMware, CommScope, and a number of other global IT leaders. Successful and continuous cooperation with more than 150 hardware and software vendors enables CROC to develop integrated solutions which combine infrastructure design with business process automation.

CROC has operated its own Competence Center since 1993. The Competence Center has all the necessary human, hardware, software and engineering resources to simulate complex infrastructures based on EMC, HP, IBM, Intel, Microsoft, Oracle solutions. The Competence Center helps solve issues related to the operation of heterogeneous hardware and software, test “pilot” systems, run load tests, and perform sizing and benchmarking, thus provide proven solutions to the customer. The Competence Center comprises the following three research labs: information technology, computer systems, and telecommunications systems. Learn more about the Competence Center

CROC's Service Center provides a full range of planning, implementation, management, maintenance, and support services for the customer's IT infrastructure. The expertise of our certified specialists and flexible service plans enable service provision in compliance with the highest standards. Our maintenance and support allows for:

• Reduced TCO of IT infrastructure
• Failure-free operation of all systems and IT services
• Minimized system downtime caused by technical faults
• Prompt elimination of critical failures
• Reduced risk of failure
• Increased system performance

CROC's Helpdesk offers customers a single point of contact and is dedicated to problems concerning computer, server, telecommunications hardware, application and system software, and engineering systems. It operates 24 hours a day and 7 days a week. CROC provides IT support and IT outsourcing services to more than 6,400 sites in Russia, including regional and geographically distributed organizations in the majority of the country’s principal cities. Metro AG, British American Tobacco Russia, Savings Bank (Sberbank) of the Russian Federation, the Federal Information Center of the Central Election Commission of the Russian Federation, and the Supreme Arbitration Court of Russia are among our customers.

CROC is a Russian partner of a&o systems + services UK Limited, a leading provider of IT infrastructure services and support in Europe and across the globe, and is the company’s official provider of services and support to its corporate clients in Russia.

Projects and Expertise

CROC uses its 19 years' experience and successful performance in the market, skilled staff, and hardware and software excellence in order to provide the best possible solutions and services to financial, retail, energy, oil and gas, telecom, manufacturing, transportation, construction companies as well as government authorities. CROC specializes in providing IT consulting, outsourcing, and auditing services and building enterprise information systems, data centers, computing and storage systems, telecommunications systems and enterprise telephony systems, automated engineering systems, implementation of business applications, and complex support of information systems. CROC offers scalable solutions to developing and geographically expanding organizations, thus ensuring that such companies optimize their IT investments.

CROC possesses all government licenses required to perform full range of activities related to IT infrastructure design, implementation and support in Russia. CROC's Quality Management System has ISO 9001:2008 certificate from SGS, the world’s leading inspection, verification, testing and certification company. CROC’s Information Security Management and IT Service Management Systems are certified by the British Standards Institution (BSI) and meet the requirements of ISO/IEC 27001:2005 and ISO/IEC 20000-1:2005 standards respectively. Independent annual surveys show increasing customer satisfaction which reached 4.43 out of 5 last year.

CROC implemented more than 1,866 projects in 2010, including 680 extra large implementations for enterprise accounts. Major 2010 and earlier implementations for large corporate clients include:

• Raiffeisenbank: Telecom network upgrade
• Sberbank of Russia: 'Application' automated system implementation as part of Sberbank's Credit Factory project
• Shtokman Development AG: Video conferencing system implementation
• Kimberly-Clark: Business intelligence implementation for Kimberly-Clark's Russian distribution network
• Aviadvigatel and Perm Motor Plant: Storage area networks virtualization
• Auchan: Video conferencing system deployment
• M.Video: Wide Area Network (WAN) upgrade
• MegaFon: Design and deployment of data center engineering (physical) systems
• World Trade Center Moscow: Power supply system deployment
• Bauman Moscow State Technical University: Enterprise-level mainframe implementation
• RUSNANO: Data Loss Prevention (DLP) system implementation
• Perm Region Administration: E-Government implementation
• FESCO: Corporate portal implementation
• BAT Russia: IT support services
• Essen Production AG: Standalone power plant construction
• M.Video and X5 Retail Group: Long-term software supply agreements
• METRO Cash & Carry: Video conferencing solution
• System Operator of the Unified Energy System (SO UES): Integrated enterprise communications system implementation in 63 geographically-distributed dispatch units

See short-list of CROC projects by industry.

Place

CROC operates throughout the Russian Federation and is represented in major economic regions by CROC Volga (Nizhny Novgorod and Samara) and CROC Far East (Khabarovsk and Vladivostok). Regional projects involve cooperation with several hundred local IT companies. When participating in joint projects, CROC controls the quality of subcontractor performance and provides all necessary support and training, thus allowing for the implementation of federal-scale projects on schedule, the provision of an excellent service level, and fixed response times throughout Russia.

CROC is experienced in managing and supporting geographically distributed projects with full control over design task costs, quality, and deadlines. 

See map of CROC Subcontractors in Russia: