About CROC
CROC is the leading Russian company in IT infrastructure creation (IDC Russia IT Services Analysis reports, 2002 - 2009). CROC helps customers improve business efficiency and meet their strategic goals through the advanced use of information technology.CROC is the Largest IBM Business Partner in Russia, an ÍÐ Gold Partner in Systems Integration, the ÅÌÑ Platinum Partner with the Largest Business Volume, Sun Partner Advantage Executive, a Microsoft Gold Partner with the 'Microsoft Excellence in Leadership' award, and a Cisco Gold Partner with the 'Customer Satisfaction Excellence' award. CROC is also a Platinum Business Partner of Avaya, Polycom, and TANDBERG and an Exclusive Business Partner of 3Com H3C in Russia.
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Services and Solutions
CROC's broad portfolio of industry-specific solutions and services offers added value to businesses such as continuity, manageability, flexibility, transparency, and security:Industries
As a strategic partner of CIOs, CROC offers customized solutions for various industries. We have built strong relationships with leading Russian and international companies and Russian government agencies. CROC implements at least several thousand projects each year and is a regular solution provider for half of Russia's Top 500 businesses. Among CROC’s customers are companies from the following industries:See full list of our customers.
Our Competitive Advantages — 5Ps:
- Performance in the Market: CROC is the No. 1 company in systems integration services market in Russia (IDC reports, 2002 - 2009). In 2008 CROC’s revenue amounted to $860 million representing more than 7% year-on-year growth.
- People: More than 1,500 specialists guided by CROC’s highly-qualified senior management team.
- Partners: CROC excels in implementing hardware and software solutions from IBM, HP, Sun, EMC, Dell, Cisco, Avaya, Nortel, Polycom, TANDBERG, Microsoft, Oracle and other global IT leaders. In addition, CROC operates its own Competence and Service Centers.
- Projects and Expertise: CROC is experienced in the planning, design, implementation, and support of challenging IT projects for large Russian and international organizations.
- Place and Contacts: CROC operates throughout the territory of the Russian Federation.
Performance
CROC has operated in the Russian IT market since 1992, from the very beginning of market relations in Russia.
CROC's growth in recent years has outpaced both overall IT market and IT services segment. According to the IDC report "Russia IT Services Competitive Analysis" issued in September 2009, CROC is the first in the systems integration services market in Russia, leading this foundation market with 16.9% share. The research shows that CROC has a 6.3% share of the Russian IT services market and is among the top three Russian IT service providers. CROC is in the Top 10 Largest IT Companies in Russia ("Largest IT Companies in Russia" rating of 2002 – 2009 by CNews Analytics; "IT Companies in Russia in 2007 and 2008" rating by Astera; "The Largest Russian Companies in Information and Communication Technology Market" rating of 2002-2009 by Expert Rating Agency).
In 2008 CROC’s revenue amounted to $860 million representing more than 7% year-on-year growth. Annual audits conducted by KPMG are witness to CROC’s 17 years of financial stability. Close relationships with the credit departments of major vendors and international and Russian banks allow CROC to handle multiple projects concurrently while offering customer-tailored financing plans.
People
CROC proudly boasts one of the best workforces in the industry.
Boris Bobrovnikov, Director General, is one of the most influential leaders within the Russian IT sector. CROC’s management team comprises senior managers the majority of whom have been with the company since its foundation. Each senior manager has significant hands-on experience within the IT industry. The management team shapes business strategy and manages relations with key partners, vendors, subcontractors, and customers. In addition, senior managers are responsible for developing business sectors, elaborating technological strategies and new fields of activities, managing large scale projects, forming regional policy, positioning and forming marketing strategy, setting financial policies, coordinating sales and logistics, and managing human resources. Our managers are professionals recognized by both the Russian business community and the media.
By the end of 2009, CROC has more than 1,500 specialists. Our experts, some of whom are specialized in rare and elite fields, hold over 2,800 professional certificates. CROC demands the highest possible employee professional standards. Account and project managers have international MBA and Project Management Professional qualifications. In addition, our specialists attend vendor training courses in Russia and abroad on a regular basis.
Partners
CROC is the leading Russian partner of IBM, HP, Sun, EMC, Dell, Cisco, Avaya, Nortel, Polycom, TANDBERG, Microsoft, Oracle and a number of other global IT leaders. Successful and continuous cooperation with more than 150 hardware and software vendors enables CROC to develop integrated solutions which combine infrastructure design with business process automation.
CROC has operated its own Competence Center since 1993. The Competence Center has all the necessary human, hardware, software and engineering resources to simulate complex infrastructures based on EMC, HP, IBM, Intel, Microsoft, Oracle, and Sun solutions. The Competence Center helps solve problems related to the operation of heterogeneous hardware and software, test “pilot” systems, run load tests, and perform sizing and benchmarking, thus provide proven solutions to the customer. The Competence Center comprises the following three research labs: information technology, computer systems, and telecommunications systems. Learn more about the Competence Center
CROC's Service Center provides a full range of planning, implementation, management, maintenance, and support services for the customer's IT infrastructure. The expertise of our certified specialists and flexible service plans enable service provision in compliance with the highest standards. Our maintenance and support allows for:
- Reduced TCO of IT infrastructure
- Failure-free operation of all systems and IT services
- Minimized system downtime caused by technical faults
- Prompt elimination of critical failures
- Reduced risk of failure
- Increased system performance
CROC's Helpdesk offers customers a single point of contact and is dedicated to problems concerning computer, server, telecommunications hardware, application and system software, and engineering systems. It operates 24 hours a day and 7 days a week, has more than 35 first-line support engineers (up to 17 engineers on shift) and 140 second-line support workgroups. CROC provides IT services and support to more than 6,400 sites in Russia, including regional and geographically distributed organizations in the majority of the country’s principal cities. Savings Bank of the Russian Federation, the Federal Information Center of the Central Election Commission of the Russian Federation, and the Supreme Arbitration Court of Russia are among our customers.
CROC is the first company to offer 24-hour Russian language technical support for solutions from Citrix, global leader in development of software products for terminal access to enterprise applications. CROC is a Russian partner of a&o systems + services UK Limited, a leading provider of IT infrastructure services and support in Europe and across the globe, and is the company’s official provider of services and support to its corporate clients in Russia.
Projects and Expertise
CROC uses 17-years of experience and successful performance in the market, skilled staff, and hardware and software excellence in order to provide the best possible solutions and services to financial, industrial, commercial, and government customers. CROC specializes in building enterprise information systems, data processing and data storage systems, telecommunication systems and enterprise telephony systems, automated engineering systems, implementation of business applications, and complex support of information systems. CROC offers scalable solutions to developing and geographically expanding organizations, thus ensuring that such companies optimize their IT investments.
In 2009, CROC successfully completed approximately 700 large-scale projects including:
- Alfa-Bank - Integrated business continuity project
- BAT Russia - IT support services
- Essen Production AG - Standalone power plant construction
- Integra Group - Corporate reporting system
- kika - Engineering and telecommunication infrastructure
- M.Video and X5 Retail Group - Long-term software supply agreements
- METRO Cash & Carry - Russia's first Telepresence video conferencing system based on TANDBERG Experia solutions
- MTS - Information systems Disaster Recovery Plans (DRPs)
- Novaya Perevozochnaya (Transportation Company) - DLP system implementation
- NPO Saturn - New supercomputer center and ILM-based data storage system
- Rusfinance Group - Russia's first ZOOM recording and quality control system within 2 call centers
- United MDM Bank (MDM Bank and URSA Bank) -Distributed call center integrated with CRM system;
- URSA Bank - integration of information systems and applications; Russia's first installation of automated Retail Banking System to IBM System p platform; implementation and optimization of a multiservice data network
- Volga TGC (TGC 7) - Enterprise document management system
- Wimm-Bill-Dann Group - First stage of ERP system hardware and software platform deployment
- World Trade Center Moscow - IBM Cognos 8 Enterprise Planning system implementation
- Yakutsk State University - Distant learning and telemedicine system
See short-list of CROC projects by industry.
CROC possesses all government licenses required to perform full range of activities related to IT infrastructure design, implementation and support in Russia. CROC's Quality Management System has ISO 9001:2008 certificate from SGS, the world’s leading inspection, verification, testing and certification company. CROC’s Information Security Management and IT Service Management Systems are certified by the British Standards Institution and meet the requirements of ISO/IEC 27001:2005 and ISO/IEC 20000-1:2005 standards respectively. Independent annual surveys show increasing customer satisfaction which reached 4.43 out of 5 last year.
Place
CROC operates throughout the Russian Federation. CROC is represented in major economic regions of Russia by CROC North-West (St. Petersburg), CROC Ural (Yekaterinburg), CROC Volga (Nizhniy Novgorod) and CROC Far East (Khabarovsk) and the CIS by CROC Ukraine, CROC Central Asia (Kazakhstan), CROC Tashkent (Uzbekistan). Regional projects involve cooperation with several hundreds local IT companies. When participating in joint projects, CROC controls the quality of subcontractor performance and provides all necessary support and training, thus allowing for the implementation of federal-scale projects on schedule, the provision of an excellent service level, and fixed response times throughout Russia.
CROC is experienced in managing and supporting geographically distributed projects with full control over design task costs, quality, and deadlines. Federal projects which CROC is involved in include: "GAS Vybory" Federal Elections System, All-Russian Population Census, All-Russian Agricultural Census, school computerization under "Children of Russia" program, and "Exam" Automated Information System.
See map of CROC Subcontractors in Russia:
