About CROC

CROC is the leading Russian company in IT infrastructure creation (IDC Russia IT Services Analysis reports, 2002 - 2010). CROC helps customers improve business efficiency and meet their strategic goals through the advanced use of information technology.

CROC is IBM Systems Integrator and Platinum Business Partner in Russia in 2009, HP Preferred Partner and Gold Partner in Systems Integration, EMC Platinum Partner with the Largest Business Volume in 2009 and the Best EMC Solution Center in Central Europe, Sun Partner Advantage Executive, Microsoft Gold Partner and the first Russian Microsoft Enterprise Solution Provider, Oracle Certified Advantage Partner, and a Cisco Gold Partner and Enterprise and Service Partner of the Year 2010. CROC is also a Platinum Business Partner of Avaya, Polycom, and TANDBERG and an Exclusive Business Partner of 3Com H3C in Russia. Effective cooperation with more than 150 hardware and software vendors ensures that CROC is a specialist in the implementation of integrated solutions comprising infrastructure creation and business process automation.

Services and Solutions

CROC's broad portfolio of industry-specific solutions and services offers added value to businesses such as continuity, manageability, flexibility, transparency, and security:

Industries

As a strategic partner of CIOs and business executives, CROC offers customized solutions for various industries. We have built strong relationships with leading Russian and international companies and Russian government agencies. CROC implements at least several thousand projects each year and is a regular solution provider for more than a half of Russia's Top 500 businesses. Among CROC’s customers are companies from the following industries:

See full list of our customers.

Our Competitive Advantages — 5Ps:

Performance in the Market: CROC is the No. 1 company in systems integration services market in Russia (IDC reports, 2002 - 2010). CROC recorded total revenue of RUR 20.009 billion (USD 631 million) in 2009.
People: More than 1,600 specialists guided by CROC’s highly-qualified senior management team.
Partners: CROC excels in implementing hardware and software solutions from IBM, HP, Sun, EMC, Dell, Fujitsu Technologies, Cisco, 3Com, Avaya, Polycom, TANDBERG, Microsoft, Oracle, Symantec, VMware, CommScope, and other global IT leaders. In addition, CROC operates its own Competence and Service Centers.
Projects and Expertise: CROC is experienced in the planning, design, implementation, management, and support of challenging IT projects for large Russian and international organizations.
Place and Contacts: CROC operates throughout the territory of the Russian Federation.

Performance

CROC has operated in the Russian IT market since 1992, from the very beginning of market relations in Russia.

According to the IDC report "Competitive Profiles and Analysis of Leading IT Services Players in Russia, 2010”, CROC is the first in the systems integration services market in Russia, leading this foundation market with 16% share. The research shows that CROC has a 6% share of the Russian IT services market and is among the top three Russian IT service providers.

CROC is ranked in: Russia's Top 200 Private Companies by Forbes Magazine (since 2004); Russia's 400 Largest Companies by Expert Magazine; the Top 10 Largest Consulting Groups in Russia and among the top 5 Largest Companies in the Russian Information and Communication Technology Market by Expert Rating Agency; Russia's Top 10 Strongest IT Companies by Astera; and among the top 10 Largest IT Companies in Russia by CNews100.

CROC recorded total revenue of RUR 20.009 billion (USD 631 million) in 2009 — a 6.4 percent decline in Russian rubles from 2008. Annual audits are witness to CROC’s 18 years of financial stability. Close relationships with the credit departments of major vendors and international and Russian banks allow CROC to handle multiple projects concurrently while offering customer-tailored financing plans. As part of its financing services, CROC offers assistance in acquiring equipment through leasing.

People

CROC proudly boasts one of the best workforces in the industry.

Boris Bobrovnikov, Director General, is one of the most influential leaders within the Russian IT sector. CROC’s management team comprises senior managers the majority of whom have been with the company since its foundation. Each senior manager has significant hands-on experience within the IT industry. The management team shapes business strategy and manages relations with key partners, vendors, subcontractors, and customers. In addition, senior managers are responsible for developing business sectors, elaborating technological strategies and new fields of activities, managing large scale projects, forming regional policy, positioning and forming marketing strategy, setting financial policies, coordinating sales and logistics, and managing human resources. Our managers are professionals recognized by both the Russian business community and the media.

By the end of 2009, CROC had more than 1,600 specialists. Our experts, some of whom are specialized in rare and elite fields, hold over 2,850 professional certificates. CROC demands the highest possible employee professional standards. Account and project managers have international MBA and Project Management Professional qualifications. In addition, our specialists attend vendor training courses in Russia and abroad on a regular basis.

Partners

CROC is the leading Russian partner of IBM, HP, Sun, EMC, Dell, Fujitsu Technologies, Cisco, 3Com, Avaya, Polycom, TANDBERG, Microsoft, Oracle, Symantec, VMware, CommScope, and a number of other global IT leaders. Successful and continuous cooperation with more than 150 hardware and software vendors enables CROC to develop integrated solutions which combine infrastructure design with business process automation.

CROC is officially recognized as being: IBM Platinum Business Partner in Russia in 2009, IBM Systems Integrator, IBM Premier Business Partner (Hardware and Software); HP Preferred Partner, HP Gold Partner in Systems Integration and HP Privileged High-Performance Computing Partner in Russia; EMC Platinum Partner with the Largest Business Volume in 2009 and the Best EMC Velocity² Signature Solution Center in Central Europe in 2009, EMC Documentum Service Enabled Reseller; Sun Partner Advantage Executive; Dell Authorized Distributor and Service Center; Fujitsu Technology Solutions Select Partner; Microsoft Gold Partner and Enterprise Solution Provider; Oracle Certified Advantage Partner; Symantec Platinum Partner; VMware VIP Enterprise Partner; Avaya Platinum Partner; Cisco Systems Gold Partner; 3Com Gold Partner and H3C Exclusive Partner in Russia; Ciena BizConnect Partner; Polycom Platinum Partner and CommScope Prestige Business Partner. See full list of CROC partner authorizations.

CROC has operated its own Competence Center since 1993. The Competence Center has all the necessary human, hardware, software and engineering resources to simulate complex infrastructures based on EMC, HP, IBM, Intel, Microsoft, Oracle, and Sun solutions. The Competence Center helps solve issues related to the operation of heterogeneous hardware and software, test “pilot” systems, run load tests, and perform sizing and benchmarking, thus provide proven solutions to the customer. The Competence Center comprises the following three research labs: information technology, computer systems, and telecommunications systems. Learn more about the Competence Center

CROC’s Competence Center has gained wide-spread recognition and is officially recognized as being: IBM TotalStorage Solution Center, Oracle Competence Center for Technology Platforms for Data Warehousing and Business Intelligence", "Information Security and Access Management", "Cluster Architecture and Grid Computing", "Application and Infrastructure Management" and "SOA/BPM/Integration", and EMC Velocity² Signature Solution Center Partner (the Best EMC Solution Center in Central Europe in 2009).

CROC's Service Center provides a full range of planning, implementation, management, maintenance, and support services for the customer's IT infrastructure. The expertise of our certified specialists and flexible service plans enable service provision in compliance with the highest standards. Our maintenance and support allows for:

Reduced TCO of IT infrastructure
Failure-free operation of all systems and IT services
Minimized system downtime caused by technical faults
Prompt elimination of critical failures
Reduced risk of failure
Increased system performance

CROC's Helpdesk offers customers a single point of contact and is dedicated to problems concerning computer, server, telecommunications hardware, application and system software, and engineering systems. It operates 24 hours a day and 7 days a week. CROC provides IT support and IT outsourcing services to more than 6,400 sites in Russia, including regional and geographically distributed organizations in the majority of the country’s principal cities. Metro AG, British American Tobacco Russia, Savings Bank (Sberbank) of the Russian Federation, the Federal Information Center of the Central Election Commission of the Russian Federation, and the Supreme Arbitration Court of Russia are among our customers.

CROC is officially recognized as being: IBM Service Partner; HP Gold Preferred Partner (Service Sales Partner, Authorized Service Partner (ASP), Professional Service Partner (PSP)); EMC Authorized Services Network (ASN) Partner; Sun Support Accredited Partner and Sun Global Warranty Accredited Partner; Cisco Service Partner of 2010, Nortel Certified Partner for Equipment Service and Maintenance, Microsoft Services Partner Advantage, Oracle Certified Service Partner and Citrix Authorized Support Center. CROC operates its own technical support service helping users of Cisco Systems hardware. See full list of CROC partner authorizations.

CROC is the first company to offer 24-hour Russian language technical support for solutions from Citrix, global leader in development of software products for terminal access to enterprise applications. CROC is a Russian partner of a&o systems + services UK Limited, a leading provider of IT infrastructure services and support in Europe and across the globe, and is the company’s official provider of services and support to its corporate clients in Russia.

Projects and Expertise

CROC uses 18-years experience and successful performance in the market, skilled staff, and hardware and software excellence in order to provide the best possible solutions and services to financial, retail, energy, oil and gas, telecom, manufacturing, transportation, construction companies as well as government authorities. CROC specializes in providing IT consulting and IT audit services and building enterprise information systems, data centers, computing and storage systems, telecommunication systems and enterprise telephony systems, automated engineering systems, implementation of business applications, and complex support of information systems. CROC offers scalable solutions to developing and geographically expanding organizations, thus ensuring that such companies optimize their IT investments.

CROC worked on more than 1,800 projects during 2009, including over 650 major implementations for large corporate clients:

Alfa-Bank - Integrated business continuity project
BAT Russia - IT support services
Essen Production AG - Standalone power plant construction
Integra Group - Corporate reporting system
kika - Engineering and telecommunication infrastructure
M.Video and X5 Retail Group - Long-term software supply agreements
METRO Cash & Carry - Russia's first Telepresence video conferencing system based on TANDBERG Experia solutions
MTS - Information systems Disaster Recovery Plans (DRPs)
Novaya Perevozochnaya (Transportation Company) - DLP system implementation
NPO Saturn - New supercomputer center and ILM-based data storage system
Rusfinance Group - Russia's first ZOOM recording and quality control system within 2 call centers
United MDM Bank (MDM Bank and URSA Bank) -Distributed call center integrated with CRM system;
URSA Bank - integration of information systems and applications; Russia's first installation of automated Retail Banking System to IBM System p platform; implementation and optimization of a multiservice data network
Volga TGC (TGC 7) - Enterprise document management system
Wimm-Bill-Dann Group - First stage of ERP system hardware and software platform deployment
World Trade Center Moscow - IBM Cognos 8 Enterprise Planning system implementation
Yakutsk State University - Distant learning and telemedicine system

See short-list of CROC projects by industry.

CROC possesses all government licenses required to perform full range of activities related to IT infrastructure design, implementation and support in Russia. CROC's Quality Management System has ISO 9001:2008 certificate from SGS, the world’s leading inspection, verification, testing and certification company. CROC’s Information Security Management and IT Service Management Systems are certified by the British Standards Institution (BSI) and meet the requirements of ISO/IEC 27001:2005 and ISO/IEC 20000-1:2005 standards respectively. Independent annual surveys show increasing customer satisfaction which reached 4.43 out of 5 last year.

Place

CROC operates throughout the Russian Federation. CROC is represented in major economic regions of Russia by CROC North-West (St. Petersburg), CROC Ural (Yekaterinburg), CROC Volga (Nizhniy Novgorod) and CROC Far East (Khabarovsk) and the CIS by CROC Ukraine, CROC Central Asia (Kazakhstan), CROC Tashkent (Uzbekistan). Regional projects involve cooperation with several hundred local IT companies. When participating in joint projects, CROC controls the quality of subcontractor performance and provides all necessary support and training, thus allowing for the implementation of federal-scale projects on schedule, the provision of an excellent service level, and fixed response times throughout Russia.

CROC is experienced in managing and supporting geographically distributed projects with full control over design task costs, quality, and deadlines. Federal projects which CROC is involved in include: GAS Vybory Federal Elections System, All-Russian Population Census, All-Russian Agricultural Census, IT systems deployment at schools under Children of Russia program, and Exam Automated Information System.

See map of CROC Subcontractors in Russia:

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