CROC is the leading Russian company in IT infrastructure creation (IDC Russia IT Services Analysis reports, 2002 - 2013). CROC helps customers improve business efficiency and meet their strategic goals through the advanced use of information technology. Extensive expertise and long-standing partnerships guarantee that CROC can confidently implement innovative solutions.
CROC is an HP Gold Preferred Partner and Gold Software Business Partner with ‘Best Enterprise Networking Solutions Specialist’ (2012) award, EMC Velocity2 Signature Solution Center Partner and EMC Service Provider (the first in Russia) with ‘Best Partner of the Year - EMEA East’ (2012) award, Oracle Platinum Partner, Microsoft Gold Partner and the first Russian Microsoft Enterprise Solution Provider, Cisco Systems Gold Partner with Services Partner of the Year 2012 — Emerging Theatre award. CROC is also a Platinum Business Partner of Avaya, Polycom, and TANDBERG. Effective cooperation with more than 180 hardware and software vendors ensures that CROC is a specialist in the implementation of integrated solutions comprising infrastructure creation and business process automation.
Services and SolutionsCROC's broad portfolio of industry-specific solutions and services offers added value to businesses such as continuity, manageability, flexibility, transparency, and security:
IndustriesAs a strategic partner of CIOs and business executives, CROC offers customized solutions for various industries. We have built strong relationships with leading Russian and international companies as well as Russian government agencies. CROC implements at least several thousand projects each year and is a solution provider for 79 of Russia’s Top 100 businesses (according to ‘Expert 400, 2012’ ranking by Expert Rating Agency). Among CROC’s customers are companies from the following industries:
Our Competitive Advantages — THE Five P's:
- Performance in the Market: CROC is the number one company in systems integration services market in Russia (IDC reports, 2002 - 2013). In 2012, CROC’s revenue amounted to $1.086 billion.
- People: More than 2,050 specialists guided by CROC’s highly-qualified senior management team.
- Partners: CROC excels in implementing hardware and software solutions from HP, EMC, Dell, Fujitsu Technology Solutions, Cisco Systems, Avaya, Polycom, TANDBERG, Microsoft, Oracle, Symantec, VMware, CommScope, and other global IT leaders. In addition, CROC operates its own Competence and Service Centers.
- Projects and Expertise: CROC is experienced in the planning, design, implementation, management, and support of challenging IT projects for large Russian and international organizations.
- Place and Contacts: CROC operates throughout the territory of the Russian Federation.
CROC has operated in the Russian IT market since 1992, from the very beginning of business relations in Russia.
According to the IDC report “Competitive Profiles and Analysis of Leading IT Services Players in Russia, 2013”, CROC has ranked first in the systems integration market (with a 16.1% market share). In addition, CROC is the number one company in the hardware installation and support services market (14.0% market share in this market segment according to IDC). CROC is one of Russia’s top 100 private companies (Forbes ranking of 200 Largest Private Companies in Russia, 2013), the third largest consulting company in Russia according to Expert Rating Agency (2013) and the fifth largest IT company in Russia (RIA Rating 2013).
CROC’s revenue amounted to $1.086 billion in 2012. Close relationships with the credit departments of major vendors and international and Russian banks allow CROC to handle multiple projects concurrently while offering customer-tailored financing plans. As part of its financing services, CROC offers assistance in acquiring equipment through leasing.
PeopleCROC proudly boasts one of the most dynamic and qualified workforces in the industry.
Boris Bobrovnikov, Director General, is one of the most influential leaders within the Russian IT sector. CROC’s management team comprises senior managers the majority of whom have been with the company since its foundation. Each senior manager has significant hands-on experience within the IT industry. The management team shapes business strategy and manages relations with key partners, vendors, subcontractors, and customers. In addition, they are responsible for developing business sectors, elaborating technological strategies and new fields of activities, managing large scale projects, forming regional policy, positioning and forming marketing strategy, setting financial policies, coordinating sales and logistics, and managing human resources. Our managers are professionals recognized by both the Russian business community and the media.
CROC has more than 2,050 employees. Our experts, some of whom are specialized in rare and elite fields, hold over 3,500 professional certificates. CROC demands the highest possible professional standards from our employees. Account and project managers have MBA and international Project Management Professional (PMP) qualifications. In addition, our specialists attend vendor training courses in Russia and abroad on a regular basis.
CROC is the leading Russian partner of HP, EMC, Dell, Fujitsu Technology Solutions, Cisco Systems, Avaya, Polycom, TANDBERG, Microsoft, Oracle, Symantec, VMware, CommScope, and a number of other global IT leaders. Successful and continuous cooperation with more than 180 hardware and software vendors enables CROC to develop integrated solutions which combine infrastructure design with business process automation. See full list of CROC partner authorizations.
CROC has operated its own Competence Center since 1993. The Competence Center has all the necessary human, hardware, software and engineering resources to simulate complex infrastructures based on EMC, HP, IBM, Intel, Microsoft, Oracle solutions. The Competence Center helps solve issues related to the operation of heterogeneous hardware and software, test pilot systems, run load tests, and perform sizing and benchmarking, thus provide proven solutions to the customer. The Competence Center comprises the following three research labs: information technology, computer systems, and telecommunications systems. Learn more about the Competence Center.
CROC's Service Center provides a full range of planning, implementation, management, maintenance, and support services for the customer's IT infrastructure. The expertise of our certified specialists and flexible service plans enable service provision in compliance with the highest standards. Our maintenance and support allows for:
- Reduced TCO of IT infrastructure
- Failure-free operation of all systems and IT services
- Minimized system downtime caused by technical faults
- Prompt elimination of critical failures
- Reduced risk of failure
- Increased system performance
CROC's Helpdesk offers customers a single point of contact and is dedicated to problems concerning computer, server, telecommunications hardware, application and system software, and engineering systems. It operates 24 hours a day and 7 days a week. CROC provides IT support and IT outsourcing services to more than 6,700 sites in Russia, including regional and geographically distributed organizations in the majority of the country’s principal cities. Metro Cash and Carry, British American Tobacco Russia, the Federal Information Center of the Central Election Commission of the Russian Federation, and the Supreme Arbitration Court of Russia are among our customers.
CROC is a Russian partner of a&o systems + services UK Limited, a leading provider of IT infrastructure services and support in Europe and across the globe, and is the company’s official provider of services and support to its corporate clients in Russia.
Projects and Expertise
CROC uses its 21 years' experience and successful performance in the market, skilled staff, and hardware and software excellence in order to provide enterprise solutions and services to financial, retail, energy, oil and gas, telecom, manufacturing, transportation, construction companies as well as government authorities. CROC specializes in providing IT consulting, outsourcing, and auditing services and building enterprise information systems, data centers, computing and storage systems, telecommunications systems and enterprise telephony systems, automated engineering systems, implementation of business applications, and complex support of information systems. CROC offers scalable solutions to developing and geographically expanding organizations, thus ensuring that such companies optimize their IT investments.
CROC possesses all government licenses required to perform full range of activities related to IT infrastructure design, implementation and support in Russia. CROC's Quality Management System has ISO 9001:2008 certificate from SGS, the world’s leading inspection, verification, testing and certification company. CROC’s Information Security Management and IT Service Management Systems are certified by the British Standards Institution (BSI) and meet the requirements of ISO/IEC 27001:2005 and ISO/IEC 20000-1:2005 standards respectively. Independent annual surveys show increasing customer satisfaction which reached 4.5 out of 5 last year.
CROC implemented more than 2,185 projects in 2012, including 220 sizable implementations worth over $1 million each for financial and credit institutions, retail chains, telecom companies, public organizations, transportation and logistics enterprises and energy and manufacturing companies—working with approximately 900 companies during the year. The 2012 and earlier implementations for large corporate clients include:
- Migration of GEFEST insurance company's analytical system training environment to CROC's cloud
- Implementation of Business Rule Management System (BRMS) within AlfaStrakhovanie insurance company
- Providing for IT system continuity at M.Video retailer (DRP development and creation of IT infrastructure backup site)
- Creation of image digital processing, archiving and transmission solution for the Moscow Regional Research and Development Clinical Institute (MONIKI)
- Russia's first implementation of voice recording and analytics system at the National Recovery Service
- Deployment of a Unified Industry Document Management System within the State Atomic Energy Corporation Rosatom
- Upgrade of head office access nodes in 55 branches of VTB Bank
- Implementation of a multi-tiered storage system for Home Credit Bank
- Deployment of a video conferencing system for M.Video
- Ensuring secure, reliable and manageable Internet access for OAO Aviadvigatel Design Bureau
- Creation of a large-scale integration solution within Sberbank to simplify banking services
- Equipping of RUSNANO conference hall, press center, Board of Directors and R&D Board meeting rooms with multimedia systems
- Automation of the planning process within OAO Synergy business segment
See short-list of CROC projects by industry.
CROC operates throughout the Russian Federation and is represented in major economic regions by CROC Volga, CROC Far East and CROC Region . Regional projects involve cooperation with several hundred local IT companies. When participating in joint projects, CROC controls the quality of subcontractor performance and provides all necessary support and training, thus allowing for the implementation of federal-scale projects on schedule, the provision of an excellent service level, and fixed response times throughout Russia.
CROC is experienced in managing and supporting geographically distributed projects with full control over design task costs, quality, and deadlines.
See map of CROC Subcontractors in Russia: